Service Desk Lead

Tata Consultancy Services Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services Limited in Bengaluru seeks a capable professional to thrive in a demanding, fast-paced 24x7x365 operations support environment.

The role emphasizes shift-left, First Call Resolution (FCR) and Front Line Resolution (FLR) improvements, with a focus on practical efficiency gains.

You will actively provide inputs to clients and internal teams on improvement opportunities, automation and reducing contacts to support continuous service improvement initiatives.

Responsibilities

• Thrive in a demanding, fast-paced 24x7x365 operations support environment.
• Shift-left, FCR and FLR improvement.
• Continual Service Improvement - provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.

Job description

6. Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

7. Shift-left, FCR and FLR improvement

8. Continual Service Improvement - provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.