Service Desk Junior Engineer-Service Support

Sopra Steria; Dadri; On-site; INR 250,000 - 360,000; Full time

Job summary

Sopra Steria is seeking an entry-level L1 IT Help Desk professional to support international users from our Dadri office. The role involves handling tickets via phone, email, and chat, troubleshooting Windows OS, MS Office, Active Directory, VPN, and networking, and coordinating with L2/L3 teams to resolve incidents.

The position requires good communication skills, a willingness to work from office premises, and the ability to operate in a fast-paced, 24x7 environment.

Qualifications

• Experience in L1 Service Desk / Help Desk Support.
• Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking.
• Excellent verbal and written communication.
• Experience supporting international clients.

Responsibilities

• Provide L1 technical support to international users via phone, email, and chat.
• Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory.
• Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.
• Resolve issues using standard procedures and elevate complex issues to L2/L3 teams.
• Coordinate with technical teams and follow incidents through to resolution.
• Follow ITIL processes, security guidelines, and support procedures.
• Maintain accurate ticket documentation and provide clear user guidance.
• Handle multiple tickets effectively in a fast-paced, customer-focused environment.

Skills

L1 Service Desk

Active Directory

VPN

ServiceNow

Networking

MS Office

Education

Any Stream Graduate

Job description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

Job Description

The world is how we shape it.

Total Experience Expected: 00-01 years

• Provide L1 technical support to international users via phone, email, and chat.


• Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory.


• Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.


• Resolve issues using standard procedures and elevate complex issues to L2/L3 teams.


• Coordinate with technical teams and follow incidents through to resolution.


• Follow ITIL processes, security guidelines, and support procedures.


• Maintain accurate ticket documentation and provide clear user guidance.


• Handle multiple tickets effectively in a fast-paced, customer-focused environment.

Mandatory Skills

• Experience in L1 Service Desk / Help Desk Support.


• Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking.


• Excellent verbal and written communication.


• Strong troubleshooting and problem-solving skills.


• Experience supporting international clients.

Additional Information (Travel & Shift, Etc.)

• Willing to work from the office premises.


• Flexible & Open to work in 24*7 environment.

Qualifications

Any Stream Graduate

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.