Service Desk Executive

The Logic Factory; Ahmedabad District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A tech solutions provider in Ahmedabad is seeking a Service Desk Executive to facilitate effective communication with customers. This role involves providing accurate information, resolving issues efficiently, and ensuring customer satisfaction. Ideal candidates will possess strong English communication skills, a problem-solving mindset, and the ability to adapt in a fast-paced environment. The position may require flexibility including rotational shifts. This offers an exciting opportunity to make a difference in customer engagement.

Qualifications

• Excellent command over written professional email communication.
• Ability to handle customer queries with patience and empathy.
• Strong problem-solving skills and willingness to learn new technologies.

Responsibilities

• Act as the first point of contact for customer communication.
• Provide product/service information and resolve customer issues.
• Create reports and maintain quality of work.

Skills

English communication

Problem-solving

Customer engagement

Adaptability

Attention to detail

Job description

Role & responsibilities

• Responsible as the first point of contact of communication with the customer and colleagues.
• You will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customers might face with accuracy and efficiency.
• Checking and understanding the customer queries.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Understanding the priority of the request and assigning it to the right person from the technical team.
• Responsible for a professional and proactive communication process towards our customers.
• Follow up/ Provide updates to ensure resolution.
• Responsible for creating reports and maintaining the quality of work.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Preferred candidate profile

Expectations from Service Desk Executive:

• Understand the value customers bring to any organization and be always keen to help them out with patience, empathy, and passion.
• Have a good command over English communication and be an expert in written professional email communication.
• Be a problem-solver, out-of-box thinker and curious to learn new things and technology.
• Adaptive with our fast-paced growing multi-national organization.
• Highly result-focused.
• Sense of Ownership.
• Flexible (e.g. working in rotational shifts, including night shifts).