Service Desk – E2E + Escalation Desk - Agents

Tata Consultancy Services; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Tata Consultancy Services (TCS) is hiring for Service Desk – E2E + Escalation Desk Agents in Bengaluru, India. The role requires 4–7 years of experience and deep ownership of end-to-end progression of complex, aging, high-impact tickets until restoration and closure.

You will act as the central coordination point across Service Desk, L2/L3, applications, infrastructure, security, ServiceNow and vendor teams, ensuring clear accountability and efficient incident resolution.

Qualifications

• Own end-to-end progression of complex, high-impact, aging, repeatedly reassigned or business-critical tickets until service restoration and confirmed closure.

Responsibilities

• Act as the central coordination point across Service Desk, L2/L3, application, infrastructure, security, ServiceNow and vendor teams, maintaining clear accountability.

Job description

TCS hiring for Service Desk – E2E + Escalation Desk - Agents

Experience: 4-7

Must have:

Own end-to-end progression of complex, high-impact, aging, repeatedly reassigned or business-critical tickets until service restoration and confirmed closure.

Act as the central coordination point across Service Desk, L2/L3, application, infrastructure, security, ServiceNow and vendor teams, maintaining clear accountability