Service Delivery Manager, VP

NatWest Group; Gurugram District; On-site; INR 20,00,000 - 30,00,000; Full time

Job summary

A leading financial services organization in Gurugram is seeking a Service Delivery Manager at the vice president level. The candidate will support service stability and focus on implementing change across the business. Responsibilities include managing project risks and ensuring the readiness of business processes. Ideal candidates will have over 12 years of service management experience and expertise in service management disciplines, along with strong communication skills and stakeholder management experience.

Qualifications

• At least twelve years of experience in service management.
• Expertise in one service management discipline (incident, problem, change, etc.).
• Experience in ITSM for application statistics review.

Responsibilities

• Support and drive service stability for customers.
• Prepare and own implementation plans, controls, and resource plans.
• Manage and mitigate project risks, assumptions, and dependencies.

Skills

Knowledge of project life cycle

Service management experience

Good communication skills

Project stakeholder management

Job description

Join us as an Service Delivery Manager

• Take on a role with great development potential where you’ll be implementing and embedding change into the business
• You’ll have the chance to work in partnership with a range of stakeholders of varying seniority
• It’s an opportunity to join a supportive and collaborative environment, where you'll receive great recognition for you and your work that will open up a range of career opportunities
• We're offering this role at vice president level

What you’ll do

As a Service Delivery Manager, you’ll play a crucial role supporting and driving service stability for our customers

You’ll focus on the wider impacts of change on people and how they move from the current state to the new one, as well as preparing and owning all implementation plans, controls and resource plans.

Your responsibilities will also involve:

• Progress reporting on plans and controls and resource requirements and making sure the plan is in line with any wider programme plans or controls
• Identifying, tracking, managing and mitigating any project risks, assumptions, issues and dependencies
• Working in partnership with project or programme managers and stakeholders in defining and establishing business impacts
• Owning, defining, establishing and coordinating the project implementation management process and all the business readiness and change activities according to implementation plan

The skills you’ll need

To join us in this role, you’ll need knowledge of a project life cycle coupled with experience of delivering implementation management in a technology or IT function. You'll need at least twelve years of experience in service management specialist with experience in managing critical applications and services. You’ll need expertise in at least one service management discipline, which could be incident, problem, change, transition, configuration, capacity or availability management.

>You'll also need experience in ITSM while reviewing application statistics, coordinate or drive any actions for platform stability/service management trends or actions like Incidents, PRBs or Vulnerabilities with the relevant stakeholders.

You’ll also need:

• Experience of internal and external change implementation
• Project RAID management experience
• Good communication skills
• A background in project stakeholder management