Service Delivery Manager - Extended Enterprise Services

Prestwick Aerosystems; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Airbus India Private Limited in Bengaluru seeks a Professional to lead vendor and contract management for project/programs, focusing on continuous service improvement and operational excellence. You will drive ITIL-based operations, collaborate with product owners, and steer licensing and SAM activities across Workplace Apps.

The role requires strong English communication, stakeholder management, and agile/safe project experience.

Qualifications

• Experience in vendor contract lifecycle and continuous improvement.
• Strong English communication and stakeholder management required.
• Knowledge of IT operation practices (ITIL) and Agile/SAFe frameworks beneficial.

Responsibilities

• Product reliability responsibility and focus on efficiency of the product environment.
• Manage time, cost, and quality of product delivery and services.
• Define product strategy and ensure value for business and customers.
• Coordinate monitoring and reporting of software license spending.
• Identify savings opportunities for renewals and maintenance services.
• Re-harvest existing Workplace Applications and Store licences globally.

Skills

Vendor Management

Contract Management

Agile Scrum

SAFe

ITIL knowledge

English communication

Budget management

Stakeholder management

Tools

ITSM tools

Job description

Job Description

Qualification & Experience: EE Vendor Management Contract Management for Project/Prog - Autonomous Level Continuous SErvice Improvement Management Business plan development - Autonomous Level Performance management - Autonomous Level Delivery of services - Autonomous Level Performance-Management-Solution - Autonomous Level Problem management - Autonomous Level Incident management - Autonomous Level Demand management - Autonomous Level\ Like collaborative and team spirit work, innovative, with a good sense of curiosity and desire to learn for yourself and others. Naturally have the ability to synthesize, structure and vulgarise highly technical topics with a sense of details and passion for solutions and technologies that solve problems. Technical curiosity and willingness to learn. Budget management of related products. Good communication skills, capacity to drive the change and manage stakeholders. A negotiation level in English is required. Capabilities to manage partner and Subcontractor GOOD TO HAVE Good knowledge of IT operation (ITIL knowledge) with a user centric or business approach. Working experience in Agile Scrum, SAFe and/or Kanban projects Advanced level of English French knowledge will be an added advantage German knowledge will be an added advantage

Responsibilities

• Product reliability responsible
• Focus on efficiency and availability of the product environment
• Time, Cost and Quality of product delivery including associated services
• Define his/her Product Strategy
• Secure continuous added value for Business and consumers
• Use appropriate marketing and communication
• Be informed about market trends and identify better fitted technologies to business needs
• Guide the business to enable modern agnostic platform capabilities
• Ensure compatibility with OS updates and compatibility with dependencies
• Define SAM policies for all Workplace Apps as part of a global SAM strategy covering all device platforms
• Coordinate the monitoring and reporting of software license spending for all Workplace Apps
• Identify savings opportunities for renewals, software licensing, and maintenance services
• Re-harvest existing Workplace Applications and Store (WAS) licenses within Airbus globally
• Classify Incidents, logging Incident details, updating records, checking resolutions with Component leaders for all the WAS subproducts / components
• Help to improve KPI and participates to the UX improvement
• Ensure effectiveness of incident management

This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth. The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.

Success Metrics

• Consistently ensure the on-time delivery and quality (first-time-right) of the projects
• Ability to maintain an updated Application Catalog within the budget objective
• Ability to keep a rational number of solutions without reducing the UX and quality of our services
• Achieve the customer satisfaction
• Ability to handle a subject from demand management, to deployment and support
• Ability to challenge the needs of the clients and provide appropriate solutions

The role will have the following key outputs:

• Strong link with IM Sourcing & Licensing
• Strong link with all Product Owners in DMT
• Proactive in providing guidance & inputs for the roadmap

Company: Airbus India Private Limited Employment Type: Permanent ------- Experience Level: Professional Job Family: Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail]. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.