Service Delivery Manager-Cybersecurity

SafeAeon Pvt Ltd; Mohali; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

SafeAeon Pvt Ltd is seeking a Security Delivery Manager (SDM) to oversee security services delivery for clients. The role involves hands-on exposure to security operations, service delivery, client management, and cross-functional coordination.

The ideal candidate will have strong cybersecurity interest, excellent communication, a customer-focused mindset, and the ability to coordinate across teams and Scrum ceremonies. This position offers growth in a global cybersecurity services environment.

Qualifications

• Bachelor's or master's degree in technical discipline (B.Tech, M.Tech or MCA).
• Strong communication and client management skills.
• Interest in cybersecurity and ability to coordinate across teams.

Responsibilities

• Assist in managing and overseeing security tools, processes, and day-to-day security service activities.
• Support the development, implementation, documentation, and monitoring of security policies, procedures, and workflows.
• Participate in daily Scrum meetings, track project activities, and ensure assigned tasks and deliverables remain on schedule.
• Support the Service Delivery team in ensuring timely, consistent, and high-quality security services to clients.
• Coordinate with internal technical and operational teams to facilitate smooth service delivery and timely resolution of client requirements.
• Collaborate cross-functionally with Security Operations, Engineering, Support, Project Management, and other relevant teams to resolve issues and improve service delivery.
• Support seamless onboarding of new customers across various security services, ensuring requirements, configurations, documentation, and handovers are completed effectively.
• Act as a point of coordination for client technical queries and work with relevant internal teams to provide accurate and timely resolutions.
• Follow up on client issues, requests, and service-related activities to ensure a high level of client satisfaction.
• Assist in monitoring service performance, identifying gaps, and contributing to continuous improvement initiatives.
• Maintain accurate service documentation, reports, trackers, and client-related records.
• Mentor and assist new team members by sharing knowledge, processes, and best practices, while contributing to the overall development of the team.
• Proactively identify operational challenges and assist in implementing solutions to improve efficiency, service quality, and customer experience.
• Basic understanding of cybersecurity concepts, security operations, and security tools.
• Strong communication and interpersonal skills.
• Customer-focused approach with a commitment to service excellence.
• Good coordination, organization, and time-management skills.
• Ability to work collaboratively across multiple teams.
• Problem-solving and analytical mindset.
• Ability to understand and manage multiple tasks and priorities.
• Willingness to learn new security technologies, tools, and processes.
• Familiarity with Agile/Scrum methodologies is an advantage.
• Ability to document processes and communicate technical information clearly.

Skills

Communication skills

Customer-focused

Agile/Scrum

Cross-functional coordination

Security concepts

Education

B.Tech / M.Tech / MCA

Job description

SafeAeonleads the industry as a top-tier Cybersecurity-as-a-Service provider,delivering 24x7 premium Managed Security Services with AI-powered andhuman-driven 24x7 SOC, cutting-edge technology, and cost-effective next-gencybersecurity solutions. Specializing in SOC, MDR, EDR, DLP, Email Security,Penetration Testing, Digital Forensics, Incident Response, and ThreatIntelligence, SafeAeon operates globally across 20+ countries, providingcomprehensive solutions to combat evolving cyber threats.

Job Description

Security Delivery Manager (SDM)
Role Overview
We are looking for a Security Delivery Manager (SDM) to support the delivery and management of security services for our clients. The role will provide hands-on exposure to security operations, service delivery, client management, project coordination, and cross-functional collaboration.
The ideal candidate should have a strong interest in cybersecurity, good communication skills, a customer-focused mindset, and the ability to coordinate effectively across teams.

Key Responsibilities

Assist in managing and overseeing security tools, processes, and day-to-day security service activities.

Support the development, implementation, documentation, and monitoring of security policies, procedures, and workflows.

Participate in daily Scrum meetings, track project activities, and ensure assigned tasks and deliverables remain on schedule.

Support the Service Delivery team in ensuring timely, consistent, and high-quality security services to clients.

Coordinate with internal technical and operational teams to facilitate smooth service delivery and timely resolution of client requirements.

Collaborate cross-functionally with Security Operations, Engineering, Support, Project Management, and other relevant teams to resolve issues and improve service delivery.

Support the seamless onboarding of new customers across various security services, ensuring requirements, configurations, documentation, and handovers are completed effectively.

Act as a point of coordination for client technical queries and work with relevant internal teams to provide accurate and timely resolutions.

Follow up on client issues, requests, and service-related activities to ensure a high level of client satisfaction.

Assist in monitoring service performance, identifying gaps, and contributing to continuous improvement initiatives.

Maintain accurate service documentation, reports, trackers, and client-related records.

Mentor and assist new team members by sharing knowledge, processes, and best practices, while contributing to the overall development of the team.

Proactively identify operational challenges and assist in implementing solutions to improve efficiency, service quality, and customer experience.

Basic understanding of cybersecurity concepts, security operations, and security tools.

Strong communication and interpersonal skills.

Customer-focused approach with a commitment to service excellence.

Good coordination, organization, and time-management skills.

Ability to work collaboratively across multiple teams.

Problem-solving and analytical mindset.

Ability to understand and manage multiple tasks and priorities.

Willingness to learn new security technologies, tools, and processes.

Familiarity with Agile/Scrum methodologies is an advantage.

Ability to document processes and communicate technical information clearly.

What You Will Learn

Security service delivery and client management.

Practical exposure to security tools, processes, and workflows.

Customer onboarding and service transition.

Cross-team and stakeholder collaboration.

Agile/Scrum-based project coordination.

Security policy and process management.

Technical issue resolution and customer satisfaction management.

Team mentoring and professional development.

Qualifications

Bachelor's or master's degree in technical discipline (B.tech, M.tech & MCA)