Service Delivery Field Support engineer (L1)

NTT DATA, Inc.; Kolkata District; Sur place; INR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

On-site working

Résumé du poste

NTT DATA, Inc. is seeking an entry-level Networking Managed Services Engineer (L1) in Kolkata. You will provide managed services to keep client IT infrastructure operational and resolve incidents per approved procedures.

Responsibilities include monitoring, first-line incident investigation, ticket/ chat support, patching, configuration changes, and handovers. Opportunities exist for optimization and automation, with DR support as needed.

Qualifications

• Bachelor’s degree in information technology/computing or equivalent experience.
• Basic understanding of networking technologies and security devices.
• Experience with ITSM processes and ticket handling is preferred.

Responsabilités

• Monitor client infrastructure and respond to incidents and requests.
• Investigate first-line incidents and determine root causes following SOPs.
• Provide telephonic, chat or ITSM ticket support and perform patching.
• Execute configuration changes and ensure smooth shift handovers for continuity.
• Identify optimization opportunities and potential automation for requests.
• It may involve support for project work and disaster recovery tests.

Connaissances

Pulse Secure VPN

Virtual Juniper

Palo Alto

Fortinet Firewalls

Cisco Nexus switches

ASR/ISR routers

Cisco ISE

Meraki switches

BGP

OSPF

EIGRP

Formation

Bachelor’s degree in IT/Computing

Outils

ITSM platforms

Ticketing systems

SOP documentation

Description du poste

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, you’ll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You’ll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it’s providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You’ll also identify opportunities for optimization, whether it’s reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we’re always ahead of the curve.

Throughout your journey with us, you’ll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You’ll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
• Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelor’s degree in information technology/computing or equivalent experience.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.