Service Delivery Analyst

Splash; Gurugram District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Cvent in India is seeking an SDA in the PSG-Events team to lead Enterprise event projects, coordinating with Sales, Creative, and Technology to ensure on-time delivery. This role focuses on managing scope, timelines, and client expectations in a fast-paced environment.

You will translate client requirements into configured Cvent solutions, build custom reports, analyze data, and drive platform adoption and upsell opportunities while delivering high-quality client service and AI-enhanced

Qualifications

• Minimum 1-2 years of work experience with project management fundamentals (scope, risk, time).
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience working directly with clients in 1:1 or account-management capacity.
• Strong analytical and problem-solving skills to translate requirements into solutions.
• Aptitude for learning new technologies and applying domain knowledge to client scenarios.
• Proficient in leveraging AI tools to support client adoption and productivity.
• Exposure to AI-based tools (AI chat/email assistants, smart analytics) to improve efficiency.
• Foundational understanding or certifications in AI concepts are a plus.
• Excellent English communication, ability to present to enterprise clients.
• Exceptional client servicing with a consultative Professional Services approach.

Responsibilities

• Own and manage Event Projects for Enterprise clients with formal project management discipline.
• Coordinate between client, Project Manager, and cross-functional teams (Sales, Creative, Technology) to ensure on-time delivery.
• Track project time and status in Salesforce, ensuring transparency of delivery health.
• Improve delivery processes and standards, treating engagements as professional services projects with clear deliverables.

Skills

Project management

Client coordination

Stakeholder management

Sales collaboration

Salesforce

AI fluency

Tools

Salesforce

Cvent platform

Job description

Overview:

About Cvent:

www.cvent.com

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Cvent is redefining the meetings and events industry through technology that advances human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We have a rewarding and lucrative SDA position in the PSG-Events team for graduates with minimum 1 year of experience working on the Events tool in Client Services. SDAs will be dedicatedly working with Cvent’s Enterprise clients and shall be responsible for implementing their event requirements in Cvent software and provide support for the entire event life cycle. In addition, they will be required to prospect, gain proficiency in the Events Solution, drive Platform adoption and upsell their accounts. This job involves the person to learn all the features of the Events tool including OnArrival to support the onsite setup.

In This Role, You Will:

1. Independently own and manage Event Projects for dedicated Enterprise clients, applying formal project management discipline — scope definition, timeline/milestone planning, risk identification and mitigation, and stakeholder communication.
2. Act as the primary point of coordination between the client, the Project Manager, and cross functional teams (Sales, Creative, Technology), ensuring on-time, on-scope, on-quality delivery.
3. Track project time and status rigorously in the Salesforce repository system, maintaining transparency on delivery health and utilization.
4. Follow and continuously improve delivery process and quality standards, treating each engagement like a professional services project with defined deliverables and success criteria.

Client Advisory & Analytical Consulting

• Translate client requirements into configured solutions in the Cvent platform, proactively recommending best practices and ideal solutions rather than simply executing instructions.
• Develop custom reports and dashboards based on client requirements, using data analysis to identify trends, flag risks, and inform recommendations that drive platform adoption and upsell opportunities.
• Apply analytical thinking to diagnose issues, evaluate trade-offs, and present data-backed solutions to clients and internal stakeholders.
• Provide exceptional, consultative service that builds trust, drives renewals, and positions Cvent as a strategic partner rather than a vendor.

Here's What You Need:

Project Management & Delivery Experience

• Minimum 1-2 years of work experience; prior exposure to project management fundamentals - scope, risk, and time management is required.
• Demonstrated ability to manage multiple projects, responsibilities, and competing priorities in a fast-paced, deadline-driven environment.
• Prior experience working directly with clients in a 1:1 or account-management capacity.

Analytical & Technical Aptitude

• Strong analytical and problem-solving skills, with the ability to interpret client requirements, data, and reporting needs and translate them into actionable solutions.
• Aptitude for learning and applying new technologies, plus the ability to apply industry-specific business knowledge to client scenarios.

AI Fluency

• Proficient in leveraging common AI tools to support and accelerate client product adoption and personal productivity.
• Prior exposure to AI-based tools or platforms (e.g., AI chat/email assistants, automated task managers, or smart analytics tools) used to support operational efficiency.
• Good to have: foundational understanding or certifications in AI concepts (e.g., Coursera, Google AI Essentials, or LinkedIn Learning courses) to support adoption of emerging technologies in daily project work.

Communication & Client Servicing

• Excellent communication skills in English (spoken and written), with the ability to present recommendations clearly and confidently to enterprise clients.
• Exceptional client servicing skills with the professionalism and consultative approach expected in a Professional Services organization.