Service and Quality Team Lead

London Stock Exchange Group; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

London Stock Exchange Group in Bengaluru seeks a Team Lead for Service & Quality to lead a team of Service Resolvers and collaborate with Customer Success Managers, senior leaders, and strategic accounts including Nasdaq, Bridgewater, and MSCI.

The role emphasizes leadership, customer engagement, and driving automation to improve service delivery and operational excellence within Estimates data operations.

Qualifications

• Strong understanding of Estimates data, data flow, and related workflows.
• Solid knowledge of financial markets, financial statements, broker estimates, and major events impacting publicly listed companies globally.
• Experience with SQL, Python, Power BI, and advanced Excel to improve data operations.

Responsibilities

• Lead a high-performing team of Service Resolvers, fostering accountability, collaboration, and continuous improvement.
• Act as a primary point of contact for complex customer issues and service-related challenges.
• Build strong partnerships with Customer Success Managers, senior leaders, and strategic clients to support exceptional customer experiences and service delivery.
• Represent the Production Operations team in discussions and projects that influence process design and operational strategy.
• Identify automation and process improvement opportunities and drive implementation across multiple projects.

Skills

SQL

Python

Power BI

Excel

Estimates data knowledge

Stakeholder management

Coaching/mentoring

Product knowledge

Tools

Workspace

IBES QA

LSEG datasets

Job description

Team Lead – Service & Quality

The Research & Estimates team within the Company Data group is seeking an experienced and motivated Service Team Lead to lead a team of seasoned Service Resolvers.

This is a critical leadership role that combines customer engagement, operational excellence, people leadership, and strategic partnership across the organization.

In this role, the selected individual will work closely with customers, Customer Success Managers (CSMs), senior leaders, and key strategic accounts including Nasdaq, Bridgewater, and MSCI.

The role offers an opportunity to drive service excellence, improve customer outcomes, identify automation opportunities, and help shape the future of our Estimates data operations.

Key Responsibilities

Leadership & Customer Engagement

• Lead a high-performing team of Service Resolvers, fostering a culture of accountability, collaboration,, and continuous improvement.
• Act as a primary point of contact for complex customer issues and service-related challenges.
• Build strong partnerships with Customer Success Managers, senior leaders, and strategic clients to support exceptional customer experiences and service delivery.
• Represent the Production Operations team in discussions and projects that influence process design and operational strategy.

Process Improvement & Automation

• Partner with specialist and technical teams to identify, prioritize, and implement automation and process enhancement opportunities.
• Drive initiatives focused on operational excellence and process effeciencies.
• Lead and support multiple projects, process improvements initiatives, testing activities, and UAT execution.
• Identify trends and recurring themes from customer interactions and transform insights into scalable solutions.

Data & Content Excellence

• Maintain expert-level knowledge of Estimates content, workflows, and data processes.
• Support issue resolution through detailed root-cause analysis and implementation of sustainable corrective actions.
• Facilitate content quality improvements and implementation of methods of working (MoWs) that strengthen operational outcomes.
• Collaborate closely with Service and Quality teams to establish and strengthen quality control frameworks.

Reporting & Stakeholder Management

• Prepare and present recommendations, status updates, performance reports, implementation plans, and service-level metrics.
• Monitor performance outcomes and ensure adherence to agreed service levels and operational standards.
• Establish strong relationships with internal and external clients to drive positive business outcomes.

Required Skills & Experience

• Strong understanding of Estimates data , including data flow, data structures, and related operational workflows.
• Solid knowledge of financial markets, financial statements, broker estimates, and major events impacting publicly listed companies globally.
• Practical experience with SQL, Python, Power BI, and advanced Excel .
• Abiity to investigate, manage, and resolve complex operational and customer-related issues.
• Ability to present complex information clearly and effectively to different audiences.
• Proven track record to coach, mentor, and develop colleagues to achieve individual and team success.
• Strong customer management skills with experience influencing and collaborating across teams.
• Working knowledge of at least two LSEG products, including: Workspace, IBES QA, Other relevant LSEG platforms and datasets

LSEG is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day.

They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.

Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.

Colleagues can get involved through fundraising and volunteering.

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

Experience Level Senior Level