Service Administrator / Support Administrator

Tetra Pak; Maharashtra; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Global landscape exposure

Innovation culture

Equal opportunity employer

Flexible working arrangements

Job summary

Tetra Pak in Pune, India is seeking a Service / Support Administrator with SAP, invoicing, service or support administration, procurement and training support. You will execute day-to-day transactional activities across service operations, ensuring accuracy and timeliness while complying with procedures.

The role includes cost tracking, billing, intercompany processes, and maintaining system data. You will support time reporting, coordinate logistics and training, maintain audit-ready

Qualifications

• Experience in invoicing and reporting
• SAP system knowledge and familiarity with ERP processes
• Strong MS Excel skills and office productivity

Responsibilities

• Time, cost and billing administration responsibilities across service operations.
• Perform intercompany billing and rebilling processes; track costs and expenses.
• Maintain service contracts and support service order creations.
• Data housekeeping in SAP/IFS and LMS systems; assist month-end activities and audit readiness.
• Coordinate training logistics including enrollment, booking and materials, and support visa docs for international training.

Skills

Invoicing

Reporting

Time management

Tools

SAP

Excel

Job description

Job Description

Job Title: Service Administrator / Support Administrator

Job Location: Pune, India

Job Summary

If you’re a Service / Support Administrator based in India, who has experience in SAP, invoicing, service or support administration, procurement & order administration and training support, you might be seeing an opportunity that others aren’t. The Service / Support Administrator is responsible for executing day-to-day transactional and administrative activities across service operations, ensuring accuracy, timeliness, and compliance with established procedures. The role includes cost tracking, executing billing, intercompany processes, managing purchase requisitions and orders, maintaining system data and records, supporting time reporting, coordinating logistics and training arrangements. The Service / Support Administrator ensures data integrity in SAP/IFS and LMS systems, supports finance activities during month-end closing, and maintains audit-ready documentation while adhering strictly to standard operating procedures and escalating exceptions when required. Here, you have the freedom to use your expertise to improve something vital to all of our lives – food. With structured career development, a role with us can take your career to the next level. Join us and make an impact to be proud of – for food, people and the planet.

What You Will Do

• Time, Cost & Billing Administration
  
  
  
  • Consolidate and validate SDEs’ time reporting and overtime.
  
  
  • Follow-up on missing hours, open costs and expenses submissions.
  
  
  • Execute intercompany billing and rebilling processes.
  
  
  • Manage Flex Zone hours replication and service record entries.
  
  
  • Create and update Service Contracts.
  
  
  • Supporting Service Order creations.
  
  
  
  


• Financial & System Data Maintenance
  
  
  
  • Perform housekeeping activities in SAP/IFS systems.
  
  
  • Support Finance in book-closing activities (accruals, quotations, down payments, debit/credit memos etc.).
  
  
  
  


• Procurement & Order Administration
  
  
  
  • Raise and manage Purchase Requisitions (PRs) and convert them into Purchase Orders (POs).
  
  
  • Track order status and coordinate logistics and goods receiving (GR).
  
  
  
  


• Compliance & Documentation
  
  
  
  • Maintain accurate records for audit readiness.
  
  
  • Follow SOPs and elevate exceptions when needed.
  
  
  
  


• Training Coordination & Logistics
  
  
  
  • Coordinate training logistics (enrollment, classroom booking, equipment set-up, catering and other practicalities for smooth training execution).
  
  
  • Prepare and distribute training materials.
  
  
  • Maintain training records in LMS/POMS or other internal systems.
  
  
  • Support visa documentation and invitation letters for international training participants.
  
  
  • Welcome and assist training participants on arrival.
  
  
  
  

We believe you have

• Minimum 1-3 years. Experience of invoicing and reporting will be preferred


• SAP system knowledge


• Excellent knowledge of Microsoft office specially Excel

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape


• A culture that pioneers a spirit of innovation where our industry experts drive visible results


• An equal opportunity employment experience that values diversity and inclusion


• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 03/09/2026.

If you have any questions about your application, please contact Dipali Moray.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.