Serious Delivery Manager (ISO 27001, SOC 2 & IT Security)

hotsourced; India; On-site; INR 2,800,000 - 3,500,000; Full time

Job summary

Hotsourced, a B2B compliance consultancy in India, seeks a Serious Delivery Manager to oversee ISO 27001 and SOC 2 compliance projects. This senior role involves leading customer engagements, managing timelines, and coordinating with technical specialists. Candidates should have hands-on experience with ISO 27001, strong project management skills, and the ability to manage distributed teams. The position offers a salary ranging from INR 28,00,000 to INR 35,00,000 annually, with a Monday to Friday schedule, including evening shifts in IST.

Qualifications

• Hands-on experience running ISO 27001 implementations end-to-end.
• 3+ years in customer-facing delivery or consulting roles.
• Strong project management skills with complex stakeholder environments.

Responsibilities

• Own customer compliance projects from kick-off through successful certification.
• Manage timelines, deliverables, risks, and stakeholder expectations.
• Line manage Serious Control Experts across multiple concurrent projects.

Skills

ISO 27001 implementations

Project management skills

Customer-facing delivery

English communication

Managing distributed teams

Job description

We are a fast-growing B2B compliance consultancy supporting startups and scale-ups through complex information security certifications. Our mission is to help modern technology businesses achieve ISO 27001 and SOC 2 compliance in a way that is pragmatic, human, and effective—without unnecessary bureaucracy.

We work closely with founders and leadership teams, acting as trusted advisors throughout the compliance journey while building scalable delivery practices as the business grows.

Role Overview

The Serious Delivery Manager is responsible for running customer compliance projects end-to-end and owning the customer relationship throughout implementation. This role coordinates technical specialists to successfully deliver ISO 27001 and SOC 2 certifications, manages timelines and deliverables, and ensures customers pass audits with confidence.

This is a senior, hands-on delivery leadership role focused on project excellence, customer trust, and people management rather than deep technical execution.

Key Responsibilities

Customer Project Delivery

• Own customer compliance projects from kick-off through successful certification
• Lead discovery and kick-off workshops to understand customer context and constraints
• Manage timelines, deliverables, risks, and stakeholder expectations
• Coordinate Serious Control Experts delivering technical compliance work
• Prepare customers for Stage 2 (ISO 27001) and Type 1 / Type 2 (SOC 2) audits
• Act as the primary escalation point throughout the engagement

Customer Relationship Ownership

• Serve as the trusted advisor for customers across their compliance journey
• Manage scope, change requests, extensions, and commercial discussions
• Navigate stakeholder dynamics within customer organizations
• Maintain strong relationships beyond certification into ongoing engagements

People & Team Management

• Line manage Serious Control Experts across multiple concurrent projects
• Allocate work effectively based on capacity and project priority
• Coach, mentor, and develop team members
• Ensure quality, consistency, and customer satisfaction across all deliveries

ISMS & Audit Coordination

• Oversee the setup and operation of customer Information Security Management Systems (ISMS)
• Lead gap analysis and process workshops
• Coordinate policy, procedure, and control development
• Manage relationships with external auditors and certification bodies

Business & Leadership Contribution

• Provide input into pricing, scoping, and capacity planning
• Contribute to improving and scaling delivery processes
• Support hiring and development of future Delivery Managers and Control Experts
• Participate in leadership discussions shaping business growth

Required Qualifications

• Hands-on experience running ISO 27001 implementations end-to-end
• 3+ years in customer-facing delivery or consulting roles
• Strong project management skills with complex stakeholder environments
• Prior people management or mentoring experience
• Excellent written and verbal English communication skills
• Comfortable managing distributed teams across time zones
• Experience working with startups, scale-ups, or small businesses

Preferred Skills / Nice to Have

• Experience scaling delivery teams in consulting environments
• Exposure to managing technical specialists
• Confidence handling difficult customer conversations
• CISSP, CISA, or similar certifications (experience preferred over credentials)
• Strong real-world understanding of information security practices

Work Schedule

• Shifts: Monday to Friday (8 am - 5 pm UK time) / 12:30 PM - 9:30 PM IST
• Salary: Yearly INR 28,00,000 to INR 35,00,000