SeniorManager - LDT

Genpact; Kolkata District; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A leading technology services company in Kolkata is seeking an experienced Senior Manager for the Order to Cash process. You will be responsible for managing order management, fulfilment, and pricing while driving process improvements. The ideal candidate will have excellent interpersonal skills and experience in managing teams of 10 to 50 people. Join a vibrant team dedicated to driving digital innovation and making an impact in the industry.

Benefits

Hands-on experience and mentorship

Continuous learning opportunities

Work with a team of bold thinkers

Qualifications

• Extensive knowledge of the order to cash process, focusing on order management and fulfilment.
• Experience in leading teams of 10 to 50 people.
• Good interpersonal skills in verbal and written communication.

Responsibilities

• Responsible for activities related to Order to Cash domain including order management.
• Drive transformation and process improvement opportunities.
• Timely communication with internal departments for issue resolution.

Skills

Good Interpersonal Skills - verbal and written

Education

Any Graduate / Preferred B.Com.

Job description

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - SeniorManager - LDT (HIG025458)

Ready to shape the future of work? At Genpact, we don’t just adapt to change— you drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, LDT.

In this role, we’re looking for someone with extensive knowledge and understanding of the entire order to cash process with special focus on order management, order fulfilment, claims, pricing, and credit management. In this role, you will be expected to work on strict deadlines, in a fairly high‑ business environment while being a good standout colleague and should have led a team size of ~10 to 50 people.

Responsibilities

• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and Cash Application.
• Handle Order to Cash related to Cash applications and other functions, adhere to all key metrics i.e. SDA, Unapplied Cash, TAT etc.
• Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery.
• Timely and effective communication with internal departments for issue resolution.
• Drive transformation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective.
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects); good to have lean and six sigma certified.
• Participate in governance meetings at country/region level; closely work with the team and ensure right collaboration with the team members accurately to meet the results and empower & help them to develop the process standards.
• Prior experience of some automation / tool deployment.

Qualifications we seek in you!

Minimum Qualifications

• Any Graduate / Preferred B.Com.
• Good Interpersonal Skills - verbal and written.

Preferred Qualifications/ Skills

• Certified Project Manager/ Black Belt.
• Certified in RPA/Digital.
• Certified Design Thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.