Senior VP Business Development NRI

HSBC; Mumbai; On-site; INR 9,000,000 - 15,000,000; Full time

Job summary

HSBC Holdings plc in India seeks a Senior VP Business Development NRI within International Wealth and Premier Banking to grow the Overseas Indian client base by developing external partnerships and cross-border propositions across priority markets.

The role requires coordinating with Group International, local IWPB teams and key markets to deliver the global international strategy in India, while ensuring regulatory alignment and client-centric outcomes.

Qualifications

• Experience in cross-border banking and wealth management preferred.
• Strong stakeholder management and collaboration across groups.

Responsibilities

• Manage the Business Development desk and implement initiatives to deliver the O/I AOP.
• Identify and develop external partnerships with educational institutions, NBFCs and education consultants.
• Collaborate with internal teams to grow the Overseas Indian customer base and cross-border propositions.

Job description

Area of Interest: Branch and Retail Banking

Role Workstyle: Office Worker

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We’re currently seeking an experienced professional to join IWPB – International Corridors.

Job Introduction

IWPB is executing a multiyear growth strategy, focused on positioning HSBC as a global bank, committed to the long-term India growth story and bringing the full scale of its global capabilities to India.

The Senior VP Business Development NRI will be responsible for managing the Business Development desk and implementing key business initiatives that contribute towards delivering the O/I AOP. The role will focus on growing the Overseas Indian customer base by developing external partnerships, strengthening internal collaboration and delivering cross-border propositions across priority markets.

The role holder will work closely with Group International, HBAP INM, local IWPB teams and key priority markets, including the UK, Canada, MENAT, Singapore, Hong Kong, the USA and Australia. The role will also support the delivery of international education and wealth solutions within the applicable regulatory and cross-border framework.

The primary responsibilities of the Senior VP Business Development NRI will include, but are not limited to, the following. The role holder should:

• Manage the Business Development desk and implement key initiatives to deliver the O/I AOP.
• Identify, establish and develop external partnerships with educational institutions, VFS, EBS and other relevant organisations.
• Own and resolve issues or challenges arising within external partnerships in a timely manner.
• Collaborate with Customer Value Management, Branch Banking, GBM, CMB, Mobile Sales Force, Contact Centres, HIDL and other internal stakeholders to develop strategies for growing the O/I customer base.
• Build strong working relationships with colleagues across key priority markets, including the UK, Canada, MENAT, Singapore, Hong Kong, the USA and Australia.
• Work with the Group International and Cross Border community to deliver the global international strategy for the local market.
• Act as the in-market subject matter expert for relevant cross-border matters, including the Cross Border Manual and applicable product offerings.
• Own O/I channel activities and support delivery of the Bank’s Target Operating and Business Model.
• Work closely with branches and Direct Sales Teams to deliver agreed targets for New to Bank acquisitions, inward and outward remittances and other relevant measures.
• Build sales capability, streamline processes and increase productivity across sales channels in line with Group direction.
• Initiate and lead events for customers moving overseas, residing overseas or visiting India, working closely with Distribution, Customer Value Management and Marketing teams.
• Lead community marketing campaigns to increase awareness of HSBC’s global footprint among the Overseas Indian community.
• Develop relationships with external speakers and partners to provide relevant insights to Overseas Indians who are resident, or intending to become resident, overseas.
• Develop and manage internal partnerships with CMB, GPB and GBM, as well as external partnerships with NBFC and education consultants.
• Maintain current market intelligence on the O/I competitor landscape and use data analytics to enhance the O/I proposition.
• Provide timely briefings on regulatory and policy changes in India and the relevant priority markets, particularly where these affect cross-border activity.
• Keep frontline colleagues informed about the Overseas Indian proposition, products and services offered by HSBC India and priority markets, including any restrictions on proactive solicitation.
• Ensure the local strategy remains consistent with Group strategy and leverages Global and Regional synergies.
• Deliver fair customer outcomes and maintain the orderly and transparent operation of financial markets.
• Coordinate local resources, including branches and Relationship Managers, to support cross-border referrals.
• Identify gaps, support frontline colleagues and help close referrals made by Relationship Managers.
• Develop initiatives to improve the cross-border referral process, customer experience and internal resource sharing.
• Act as the communication link between India and the relevant priority markets within IWPB.
• Coordinate performance management and investigate and remediate issues affecting business performance.
• Analyse customer insight, macroeconomic conditions and market data to support proposition enhancement campaigns.
• Prepare presentations and insights to support strategic and tactical growth decisions.
• Collate customer feedback and identify opportunities to improve operations, administration, processes and product competitiveness.
• Maintain HSBC internal control standards and implement internal and external audit actions within agreed timelines.

Management of Risk

The role holder should:

• Place fair treatment of customers at the heart of all activities.
• Demonstrate HSBC Values and behaviours and comply with applicable risk policies and procedures.
• Identify, notify and escalation concerns appropriately.
• Manage and mitigate operational risks arising from day-to-day activities.