Senior Territory Service Representative

DHL; Ludhiana; On-site; Confidential; Full time

Benefits offered by this job

Medical cover

Time off & leave benefits

Global career paths within DHL Group

Job summary

DHL Blue Dart Express India invites applications for a Senior Operations Staff to support day-to-day operations across service centres, hubs, warehouses and processing units. You will ensure shipment processing accuracy, productivity, and service quality while adhering to SOPs.

The role includes data entry, coaching, shift support, safety compliance, and continuous improvement, with 3–6 years in logistics and basic English. Join a leading logistics brand within the DHL Group to grow your career.

Qualifications

• Minimum 10th Standard Pass.
• 10th Standard or higher qualification preferred.
• 3–6 years of relevant experience in logistics, express distribution, warehousing or supply chain operations.
• Basic English reading and communication skills.

Responsibilities

• Perform receiving, segregation, sorting, scanning, bagging and shipment processing across workstations.
• Support loading and unloading of shipments with safe material handling.
• Ensure accurate shipment routing and prevent operational errors and mis-sorts.
• Perform shipment reconciliation and manifest verification.
• Support operational continuity during peak volumes and contingency situations.

Skills

Operational Excellence

Attention to Detail

Teamwork

Coaching

Education

10th Standard Pass

Higher qualification preferred

Tools

Handheld Scanners

Warehouse Management Systems

Job description

Job Title: Senior Operations Staff

Function: Operations

Reports To: Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Location: Branch / Service Centre (Location Agnostic)

Travel Required: 25%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleader’s network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being aEmployer of Choiceis not just a goal;it’sa fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Senior Ops Staff is responsible for executing and supporting day-to-day operational activities across Blue Dart's Service Centres, Hubs, Warehouses and Processing Units while ensuring high standards of shipment accuracy, operational productivity and service quality.

In addition to performing operational processing activities, the role supports Shift In-charges by assisting in work allocation, coaching newly inducted employees, handling operational exceptions and ensuring adherence to Blue Dart's Standard Operating Procedures. The incumbent plays an important role in maintaining operational discipline, supporting service commitments and driving consistent execution across operational workstations.

Key Roles & Responsibilities

Operations Execution

• Perform receiving, segregation, sorting, scanning, bagging, tagging and shipment processing activities across operational workstations.
• Support loading and unloading of shipments while ensuring safe material handling practices.
• Ensure accurate shipment routing and prevent operational errors and mis-sorts.
• Perform shipment reconciliation and manifest verification.
• Support operational continuity during peak volumes and contingency situations.

Data Entry & Operational Documentation

• Perform operational data entry and shipment updates using company systems.
• Ensure timely and accurate processing of operational transactions.
• Verify shipment labels, manifests and shipment documentation.
• Maintain accurate operational records and report discrepancies immediately.
• Support inventory and shipment reconciliation activities.

Operational Quality & Process Excellence

• Ensure compliance with Blue Dart Standard Operating Procedures across all operational activities.
• Perform quality checks to minimise shipment handling errors and operational exceptions.
• Identify opportunities for improving operational efficiency and workflow.
• Support implementation of operational improvement initiatives.
• Ensure high standards of operational accuracy and productivity.

Coaching & Team Support

• Assist newly inducted Ops Staff during on-the-job training.
• Share operational best practices and promote adherence to SOPs.
• Support Shift In-charges in coordinating daily operational activities.
• Assist in balancing workload across operational workstations during peak periods.
• Promote teamwork and collaboration across the operations team.

Safety, Security & Compliance

• Follow all operational safety standards and Blue Dart security procedures.
• Ensure safe handling and movement of shipments.
• Report operational incidents, damaged shipments or unsafe conditions immediately.
• Promote a culture of workplace safety and operational discipline.
• Ensure compliance with statutory and operational requirements.

Workplace Discipline & Brand Representation

• Maintain high standards of personal grooming, hygiene and professional appearance.
• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate professionalism, punctuality and operational discipline.
• Maintain a clean and organised work area.
• Represent Blue Dart's values through positive behaviour, teamwork and commitment to operational excellence.

Continuous Improvement

• Participate in operational reviews and team briefings.
• Support implementation of new operational processes and technology.
• Share improvement ideas to enhance operational productivity and service quality.
• Contribute towards continuous improvement initiatives across the facility.
• Support operational readiness during business expansion and peak seasons.

Qualifications & Experience

Education

• Minimum 10th Standard Pass.
• 10th Standard or higher qualification preferred.

Experience

• 3–6 years of relevant experience in logistics, express distribution, warehousing, courier operations or supply chain operations.
• Experience in shipment processing, sorting, scanning and warehouse operations preferred.
• Exposure to handheld scanners and warehouse management systems will be an advantage.

Eligibility Requirements

• Minimum age 18 years.
• Physically fit to perform operational activities involving standing, walking and manual handling of shipments.
• Willingness to work rotational shifts, weekends and public holidays based on business requirements.
• Basic English reading and communication skills.
• Basic computer and handheld scanner/mobile application skills.
• Strong understanding of operational discipline and process compliance.

Skills & Capabilities

Technical Skills

• Shipment Processing & Sorting
• Shipment Scanning & Reconciliation
• Bagging, Tagging & Labelling
• Loading & Unloading Operations
• Basic Data Entry
• Operational Documentation
• Barcode Scanner & Mobile Device Usage
• Basic Computer Skills
• Basic English Reading & Communication

Key Competencies

• Operational Excellence
• Attention to Detail
• Teamwork & Collaboration
• Coaching & Knowledge Sharing
• Accountability
• Integrity
• Time Management
• Safety Orientation
• Continuous Learning
• Professional Grooming & Discipline

Key Performance Indicators

• Operational Productivity – Processing Productivity • SLA Adherence • Throughput Achievement
• Quality & Accuracy – Scanning Accuracy • Zero Mis-sort • Shipment Handling Accuracy • Operational Quality
• Safety & Operational Compliance – SOP Compliance • Safety Compliance • Zero Operational Incidents
• Team Support & Operational Excellence – Support to Shift Operations • Coaching of New Employees • Process Improvement Participation
• Workplace Discipline – Attendance • Punctuality • Uniform & Grooming Standards • Workplace Discipline

Why join DHL Blue Dart?

• Great Place to Work® Certified – a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits – from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking – where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—a Great Place to Work. Come grow with us.