Senior Territory Service Representative

DHL; Faridabad District; On-site; Confidential; Full time

Job summary

Blue Dart in Faridabad, Haryana, India invites applications for Senior Territory Service Representative. You will lead pickup and delivery operations across assigned territories, ensuring on-time service, accurate handling and COD/ POD documentation, and maintaining high first-attempt delivery success.

You will also handle customer interactions with professionalism, represent the Blue Dart brand, coordinate with shift in-charges and branch teams, and support process improvements for productivity

Qualifications

• Experience in field logistics operations.
• Ability to represent brand professionally.
• Understanding of COD handling and shipment documentation.

Responsibilities

• Execute timely pickup and delivery of shipments across assigned territories.
• Ensure accurate handling, loading, transportation and delivery of customer shipments.
• Optimize daily route execution to maximize delivery productivity and customer coverage.
• Maintain high first-attempt delivery success and minimize service failures.
• Support branch operations during peak business periods and contingencies.
• Deliver an exceptional customer experience during every customer interaction.
• Professionally represent the Blue Dart brand while interacting with customers.
• Coordinate with Shift In-charges, Operations Supervisors and branch teams.

Skills

Delivery operations

Customer service

Brand representation

Safety awareness

Tools

Handheld scanners

Job description

Senior Territory Service Representative:383975

Location: Faridabad, Haryāna, India

Category: Operations

Pickup & Delivery Operations

• Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.
• Ensure accurate handling, loading, transportation and delivery of customer shipments.
• Optimize daily route execution to maximize delivery productivity and customer coverage.
• Maintain high first-attempt delivery success and minimize service failures.
• Support branch operations during peak business periods and contingency situations.

Customer Service & Brand Representation

• Deliver an exceptional customer experience during every customer interaction.
• Professionally represent the Blue Dart brand while interacting with customers.
• Build positive relationships with regular customers and business accounts.
• Resolve routine customer concerns and escalate complex issues appropriately.
• Ensure excellent personal grooming, professional conduct and uniform compliance at all times.

COD & Documentation Management

• Collect and reconcile Cash on Delivery (COD) payments accurately.
• Ensure timely remittance of collections in accordance with company procedures.
• Obtain Proof of Delivery (POD) and complete all shipment documentation accurately.
• Ensure zero discrepancies in shipment documentation and cash handling.
• Maintain complete compliance with operational documentation requirements.

Operational Excellence

• Perform accurate shipment scanning using handheld devices and digital applications.
• Ensure timely system updates for pickups, deliveries and shipment exceptions.
• Strictly adhere to Standard Operating Procedures (SOPs) and operational guidelines.
• Identify operational issues and recommend improvements to enhance productivity.
• Support implementation of process improvements introduced by branch operations.

Coaching & Team Support

• Support induction and on-the-job training of newly joined TSRs.
• Guide team members on operational procedures, customer interactions and safety practices.
• Share best practices to improve delivery productivity and service quality.
• Assist Shift In-charges during operational contingencies.
• Promote teamwork and knowledge sharing across the operations team.

Safety & Compliance

• Ensure compliance with all road safety regulations and Blue Dart safety standards.
• Drive safely while protecting customer shipments and company assets.
• Report accidents, operational incidents and security concerns immediately.
• Ensure adherence to statutory and operational compliance requirements.
• Maintain zero tolerance towards unsafe operating practices.

Vehicle & Asset Responsibility

• Maintain assigned vehicle or personal two-wheeler in safe operating condition.
• Ensure statutory documents and driving licence remain valid.
• Report maintenance requirements promptly.
• Ensure cleanliness and upkeep of the vehicle used for operations.

Workplace Discipline & Brand Representation

• Maintain high standards of personal grooming, hygiene and professional appearance.
• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate discipline, punctuality and professionalism at all times.
• Follow workplace rules, operational discipline and company policies.
• Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.

Stakeholder Collaboration

• Coordinate closely with Shift In-charges, Operations Supervisors and branch teams.
• Support smooth coordination between inbound, outbound and customer service teams.
• Participate in daily operational briefings and service reviews.
• Contribute towards achieving branch productivity and service quality objectives.