Senior Technical Support Engineer - Software & Network Systems

Kyndryl Solutions Private Limited; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Kyndryl is hiring for a Senior Lead, Software Engineering - Development to deliver structured product-oriented support for client environments including Linux and cloud-edge systems. The role involves Level 1/2 case triage, diagnostics, root-cause analysis, and knowledge base contributions, with emphasis on collaboration and process improvement.

The position requires prior experience in technical support and network technologies, with a focus on customer success and ongoing professional growth.

Qualifications

• 0-3 years of experience in Customer Service or Technical Support.
• Experience with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.

Responsibilities

• Provide Level 1 and Level 2 support for embedded, real-time, Linux, cloud-edge environments.
• Triage cases, perform diagnostics, reproduce issues, and document solutions.

Skills

Cisco Nexus

Cisco IOS

F5 ASM

LTM configuration

Network automation

Scripting

Tools

F5

LTM

Job description

Senior Lead, Software Engineering - Development

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client’s embedded, real‑time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root‑cause support, workaround assistance, case documentation, and escalation support within customer‑defined support systems and communication standards. The role also provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root‑cause support, workaround assistance, case documentation, and escalation support within customer‑defined support systems and communication standards. Key responsibilities include Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next‑step communication, case status tracking, and issue reproduction; Level 2 advanced troubleshooting, technical investigation, root‑cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers; supporting complex customer environments including lab, integration, platform, and certification‑related contexts; documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes; escalating defects, product issues, security concerns, or certification/compliance questions through approved channels; and operating within defined role boundaries without making architectural, compliance, or security posture commitments.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 0-3 years of experience in Customer Service or Technical Support
• Experience with Cisco Nexus and IOS technologies
• Experience with F5 ASM and LTM configuration and troubleshooting

Preferred Technical and Professional Experience

• Cisco certified
• Experience with network automation/scripting

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – something who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’tjust contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to championyourjourney. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and ontrack, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—fromcertifications withMicrosoft,Google,andAmazonto coaching and hands‑on experiences. Andthroughitallyou’llunveilthebeautifulpon‑???? End.

Experience Level

Senior Level