Senior Technical Representative - IT Operations

Concentrix; Chennai; Sur place; INR 320 000 - 420 000; Plein temps

Résumé du poste

Concentrix in Chennai invites applications for a Sr. Technical Representative, IT Operations (TCF). You will troubleshoot LAN/WAN and internet issues, diagnose hardware/software problems, and support end-user computing across the business.

You will configure and maintain printers, tablets, and peripheral devices, document incidents in the ticketing system, and follow ITSM procedures while delivering high-quality remote support to users and field staff.

Qualifications

• 2 to 4 years of IT Service Desk, Help Desk or similar IT support experience.
• Basic troubleshooting for Windows and IOS environments.
• Understanding of IT operations, procedures and support processes.
• Knowledge of hardware, software, networking and peripheral device support.
• Experience installing, uninstalling, configuring and troubleshooting applications.
• Experience troubleshooting internet connectivity and network issues.
• Familiarity with printers, tablets and mobile devices.
• Experience using ticketing systems and documenting support activities.
• Basic understanding of remote support tools and techniques.

Responsabilités

• Troubleshoot and resolve LAN/WAN, internet connectivity, and network-related issues.
• Diagnose and repair basic hardware and software problems.
• Configure, deploy, and support printers, pin pads, iPads, tablets, and other peripheral devices.
• Provide technical support for daily business operations and end-user computing needs.
• Monitor and escalate complex issues to senior IT personnel as needed.
• Document incidents, service requests, troubleshooting steps, and resolutions in the ticketing system.
• Follow IT service management procedures and escalation protocols.
• Maintain high level of customer service while supporting users remotely and over the phone.

Connaissances

IT Service Desk

Windows & IOS

Network troubleshooting

Hardware & software support

Remote support

Formation

High School Diploma or equivalent

Outils

Ticketing system

Remote support tools

Description du poste

Sr. Technical Representative, IT Operations (TCF)

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities

• Troubleshoot and resolve LAN/WAN, internet connectivity, and network-related issues.
• Diagnose and repair basic hardware and software problems.
• Investigate and resolve gate access system issues.
• Configure, deploy, and support printers, pin pads, iPads, tablets, and other peripheral devices.
• Provide technical support for daily business operations and end-user computing needs.
• Monitor, troubleshoot, and resolve system-wide technical issues; escalation of complex issues to senior IT personnel when necessary.
• Support property managers with the use and operation of property management software applications.
• Assist users and field operators by resolving system errors, user mistakes, and operational issues.
• Answer user questions and provide guidance on software features, functionality, and best practices.
• Configure, maintain, and update hardware and software systems.
• Accurately document incidents, service requests, troubleshooting steps, and resolutions within the IT ticketing system.
• Follow IT service management procedures, policies, and escalation protocols.
• Maintain a high level of customer service while supporting users remotely and over the phone.

Key Skills and knowledge

• 2 to 4 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar IT support role.
• Basic computer troubleshooting skills for Windows and IOS based environments.
• Understanding of IT operations, procedures, and support processes.
• Knowledge of hardware, software, networking, and peripheral device support.
• Knowledge of installing, uninstalling, configuring and troubleshooting applications.
• Experience troubleshooting internet connectivity and network issues.
• Familiarity with printers, tablets, mobile devices, and related technologies.
• Experience using ticketing systems and documenting support activities.
• Basic understanding of remote support tools and techniques.

Educational Qualification

High School Diploma or equivalent required.

Disclaimer

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location

IND Chennai - Fortune Towers

Language Requirements

Time Type: Full time Experience Level Senior Level