Senior Technical Program Manager

Mastercard India Services Pvt Ltd; Gurugram District; On-site; INR 2,800,000 - 4,800,000; Full time

Job summary

Mastercard India Services Pvt Ltd is seeking a Senior Technical Program Manager to lead complex product development and digital transformation initiatives in India. You will drive cross-functional programs, align engineering, data science, and business teams, and deliver scalable solutions that optimize eCommerce, security, and performance.

The role requires 5+ years in technical product or program management, strong stakeholder management, and hands-on experience with PM tools and data

Qualifications

• Minimum 5 years of experience in technical product management and project management.
• Curiosity about AI, Cloud solutions and digital transformation.
• Entrepreneurial spirit and global mindset with a passion for data-driven decisions.
• Experience using project management tools like Git, Jira, Aha.
• Excellent communication & influencing skills with stakeholders.
• Strong PM execution skills with problem solving and analytical abilities.
• Ability to create and maintain business cases, roadmaps and success metrics.

Responsibilities

• Understand hybrid application integrations and analytical tools to measure customer experience.
• Identify, analyze, develop, and bring solutions to market meeting customer needs.
• Drive product evolution focusing on data science, engineering and business impact.
• Provide operational support of new products with AI-driven authorization.
• Act as Program Admin to support governance tools and services.
• Collaborate with engineering, data science, operations and design to deliver scalable solutions.
• Continuously innovate with new approaches, tools, and technologies.
• Stay updated on trends in integration technologies (AI/ML and BI platforms).

Skills

Project management

Data analysis

Communication

Stakeholder management

AI/ML awareness

Cloud solutions

Tools

Git

Jira

Aha

Thoughtspot

Power BI

Job description

Senior Technical Program Manager

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Technical Program ManagerJob Description: Senior Specialist, Product Development, Digital Transformation & Optimization Overview: Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and successful. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Digital Transformation and Optimization team is part of Core Solutions. We are responsible for optimizing eCommerce solutions and for driving transaction authorization improvement for digital transactions globally. We do this by being a consumer centric for our products and services and being relevant in all consumer money flows.

The Role:

• Have good understanding of hybrid application integrations, analytical tools to measure and track customer experience, like Mixtiles, and Project management frameworks/ tools like GIT, copilot and Jira
• Responsible for identifying, analyzing, developing, and bringing solutions to market that meet customer needs through supporting stories, feature management and project planning, helping to make solid product decisions and deliver value
• Drive product evolution with a focus on data science, engineering and business impact by helping to maintain the product backlog, and prioritize requirements
• Provide Operational support of new products where authorization recommendations are delivered from an AI engine to a Mastercard global application
• Act as a Program Admin to support Mastercard product governance tools and services (Studio, Architecture Reviews, AI governance, Compliance and Data Security, etc.)
• Collaborate with cross-functional teams including engineering, data science, operations, and design to deliver scalable solutions that enhance product connectivity, data flow, and performance insight
• Continuously innovate and explore new approaches, tools, techniques, and technologies to solve business problems
• Stay updated on emerging trends in integration technologies (e.g., AI ML model & and data analytics platforms (e.g., Thoughtspot, Power BI))

Candidates based in India only

ALL ABOUT YOU

• Must have a minimum of 5 years of experience in technical product management and project management
• Passion for all things digital and intrinsic curiosity to understand new technology like Artificial Intelligence, Cloud solutions
• Entrepreneurial spirit and global mindset with a passion for learning and using data to solve large scale business problems
• Experience using project management tools like Git, Jira, Aha, etc is preferable
• Excellent communication & influencing skills to work with internal and external stakeholders; ability to articulate problem statements, opportunity areas and complex data models
• Excellent project management and execution skills, with strong problem solving, highly analytical, quantitative communication and organizational skills
• Create and maintain material in support of product development and management: business cases, product roadmaps, success metrics, etc.
• Good to have experience with Enterprise Business Intelligence Platform/Data platforms
• Ability to articulate the business value of products and actively participate in sales enablement efforts
• Proven success in interacting with stakeholders to understand technical needs and ensure analyses and solutions effectively meet their requirements

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Experience Level Senior Level