Senior Technical Instructor

Kong; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Kong is seeking a technical instructor to lead both in-person and virtual training programs across diverse audiences including engineers, solutions architects, managers, and operations teams. The role focuses on delivering high-quality instruction while developing curricula and materials to meet customer needs.

You will collaborate with a global education team in a fast-paced startup environment, staying current with relevant technologies and APIs, and traveling as needed to customer sites or

Qualifications

• 5+ years developing curricula for technical training including instructor-led materials, self-paced modules, and job aids.
• Experience delivering in-person and virtual instructor-led training to diverse technical audiences.
• Proficient in Linux environments and development tooling.
• Ability to travel to customer and Kong locations as needed.
• Excellent communication, collaboration, and time-management skills.
• Familiarity with API management and API governance benefits.

Responsibilities

• Deliver in-person and virtual instructor-led training to engineers, solutions architects, managers, and operations personnel.
• Manage training sessions, address issues, and keep learners on track.
• Develop and optimize curricula and training materials for internal and external use.
• Analyze customer training requirements and tailor sessions accordingly.
• Maintain current knowledge of relevant technology and industry trends.

Skills

Linux environments

API management experience

Curriculum development

Instructor-led training

Communication skills

Agile methodology

Travel to customer/Kong locations

Tools

CMS / Knowledge base

Job description

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About The Role

The technical instructor will be responsible for classroom and virtual delivery of Kong technical training. You will be working at a hectic and fast-paced startup as a member of the education team. This team is responsible for creating and delivering both online and instructor-led training to Kong customers and partners. Above all, you’ll be acting as a stellar teammate for the rest of Kong.

What You’ll Be Doing

• Working with a diverse team of people from all over the world
• Deliver in-person and virtual instructor-led training offerings to diverse audiences including engineers, solutions architects, managers and operations personnel
• Managing training sessions, addressing any issues that arise and keeping learners on track
• Developing and optimizing curricula and associated training materials to support our internal and external training needs
• Analyzing customer training requirements
• Maintaining current knowledge of relevant technology as assigned

What We Are Looking For

• Show passion and determination about technology
• Enjoy working with others and collaborating
• Self-awareness and strong communication skills are a must
• Thrive in an agile work environment that requires flexibility and self-direction
• Excellent organization, time management, and attention to detail
• Proven ability to meet deadlines and prioritize multiple projects and deliverables
• Prior experience in API management preferred
• Proficient in Linux environments including Cloud and Development tooling
• 5+ years developing curriculum for technical or software training courses including instructor-led materials, self-paced e-learning modules, and job aids
• Ability to cater to multiple learning methods and to match the appropriate methods with the subject matter and audience
• Experience working with a content management system, knowledge base, and/or online reference for learning
• Can explain the benefits of using APIs and API governance clearly and concisely to both technical and non-technical stakeholders
• Ability to travel to customer and Kong locations as-needed