Senior Technical Expert - Eyewear - Titan

Titan Company; Mumbai; On-site; INR 5,00,000 - 8,00,000; Full time

Job summary

A leading eyewear retail firm in Mumbai is seeking an experienced Optometrist to perform eye exams and provide customer education on vision correction. The ideal candidate will have a Bachelor's degree in Optometry and 5-8 years of experience in a retail optical environment. This position involves training junior staff and ensuring compliance with clinical standards. The role offers the opportunity to work with advanced optical technologies in a customer-focused setting.

Qualifications

• 5-8 years of experience in a retail optical or high-volume store environment.
• Valid optometry license/registration as applicable.
• Strong grasp of modern optical technologies.

Responsibilities

• Perform comprehensive eye exams using digital refraction systems.
• Educate customers on vision correction options.
• Train and mentor junior optometrists or assistants.

Skills

Interpersonal skills

Customer-first attitude

Familiarity with technology

Education

Bachelor's / Diploma / Masters in Optometry

Tools

Digital refraction systems

Auto-refractors

EMRs

Retinal imaging tools

Job description

Key Responsibilities

Clinical & Customer Service:

• Perform comprehensive eye exams using digital refraction systems and retinal imaging tools.
• Diagnose and manage common visual conditions; provide timely referrals for advanced care when needed.
• Educate customers on vision correction options (glasses, contact lenses) based on lifestyle and prescription.
• Ensure all prescriptions meet regulatory standards and customer satisfaction.

Retail & Tech Enablement:

• Operate and troubleshoot in-store tech tools such as auto-refractors, digital PD measurement devices, and lens recommendation systems.
• Assist customers with frame and lens selection based on prescription, face shape, and style preferences.
• Collaborate with retail staff to ensure a smooth handoff between clinical service and product selection.

Leadership & Operations:

• Train and mentor junior optometrists or optometry assistants in clinical and retail protocols.
• Monitor and maintain clinical compliance, hygiene, and equipment calibration.
• Provide input on store layout or technology use to enhance customer flow and exam experience.

Required Qualifications

• Bachelor\'s / Diploma/ Masters in Optometry (Optom) from a recognized institution.
• Valid optometry license/registration in [insert country/state as applicable].
• Minimum 5-8 years of experience, ideally in a retail optical or high-volume store environment.
• Strong grasp of modern optical technologies (digital phoropters, retinal cameras, EMRs).
• Excellent interpersonal skills and customer-first attitude.

Preferred Qualifications

• Experience working in a branded retail eyewear environment.
• Familiarity with fashion trends in eyewear and customer behavior.
• Basic knowledge of retail metrics (conversion rate, average transaction value, etc.).
• Tech-savvy; able to adapt quickly to new tools and device