Senior Technical Consultant

89 Solutions; India; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

89 Solutions is a pure-play ServiceNow Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. We seek a Senior Technical Consultant to own health and stability of Moveworks environments and lead incident management.

The role requires hands-on experience with ServiceNow admin, REST API integrations, and building AI agents using Moveworks Agent Studio, while collaborating with stakeholders to align technical improvements with business

Qualifications

• 5+ years in a customer-facing technical role.
• 3+ years hands-on experience with integrations (REST APIs).
• Hands-on admin and development experience on ServiceNow. Preferred modules – ITSM, HRSD, ESC, Now Assist, Now Platform.

Responsibilities

• Own the end-to-end health and stability of Moveworks environments.
• Lead Moveworks incident management and triage.
• Fine-tune Moveworks configurations to improve resolution rates and UX.
• Conduct configuration optimization reviews for best practices.
• Analyze interaction metrics to identify adoption gaps and improvements.
• Manage change requests including ingestion filters and access adjustments.
• Deliver knowledge and catalogue uplift with content gap analysis.
• Design, build, and deploy AI agents using Moveworks Agent Studio.

Skills

Customer-facing experience

REST APIs integrations

ServiceNow admin

Moveworks/Agent Studio

Python/JavaScript/PowerShell

Troubleshooting

Technical documentation

English communication

Tools

ServiceNow

Moveworks

Agent Studio

Okta

Workday

Job description

Senior Technical Consultant- Managed Services

Company Overview: 89 Solutions is a pure-play ServiceNow EmployeeWorks (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact.

Responsibilities

• Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines.
• Lead Moveworks incident management and triage — act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
• Fine-tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy, and user experience.
• Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations, and opportunities to align with best practices.
• Analyze interaction metrics, user behaviour, and feedback trends to identify adoption gaps and recommend targeted improvements.
• Manage incremental change requests — knowledge source updates, ingestion filters, credential rotations, connector changes, and access adjustments.
• Deliver knowledge and ServiceNow service catalogue uplift, including content gap analysis, knowledge ingestion reporting, and ITSM form remediation.
• Design, build, and deploy new AI agents using Moveworks Agent Studio, integrating with enterprise systems (ServiceNow, Workday, Okta, etc.)
• Act as a trusted technical advisor to customer stakeholders — leading platform strategy, presenting insights in service reviews, and aligning improvements to business outcomes.

Qualifications

• 5+ years in a customer-facing technical role (Senior Technical Consultant, Support Engineer, Implementation Engineer, or similar)
• 3+ years hands-on experience with integrations (REST APIs) between enterprise applications
• Hand-on admin and development experience on ServiceNow. Preferred modules – ITSM, HRSD, ESC, Now Assist, Now Platform (service catalogue, server side scripting etc)
• Proficiency in at least one scripting/programming language (Python, JavaScript, PowerShell, etc.)
• Strong production troubleshooting skills with a structured, methodical approach
• Strong written and verbal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Demonstrated ability to produce clear, high-quality technical documentation
• General knowledge of AI technologies & conversational AI concept
• Advanced Level of English