Senior Technical Architect (Revenue/CPQ)

Salesforce; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce, Inc. in India is seeking a Senior Technical Architect to lead end-to-end solutioning for enterprise applications using Salesforce Industry solutions.

You will shape architecture with clients, partners, and delivery teams, and drive data modeling, integration patterns, and platform best practices. The role requires deep expertise in Salesforce Apex, LWC, OmniStudio, REST/SOAP APIs, and large-scale system design, with a focus on Retail Execution and Trade Promotion domains.

Qualifications

• 14+ years of experience developing technology solutions.
• 3+ years of client-facing project experience with increasing responsibility in systems development and consulting.
• Expertise in Salesforce Sales/Service/Experience Cloud and related modules, OmniStudio, CG Cloud, Revenue Cloud, RCA, FMCG, Retail, trade promotion.
• Expertise in Trade Promotion Management & Optimisation, Account Planning, Retail Execution, Visit Planning/Execution, Salesforce Maps, Sales Agreements.
• Integration Architecture for end-to-end projects; knowledge of authentication mechanisms.
• Experience with REST & SOAP APIs; knowledge of Governor limits in Integration.
• CI/CD experience; working with Git and repositories.
• Strong design and architecture experience for large-scale apps.
• Understanding of solution architecture & estimation processes.
• Experience with Salesforce development: Apex, Triggers, Lightning Flows, Lightning, LWC; modern web/mobile tech (HTML, CSS, JavaScript, Web Components).
• Salesforce Certifications preferred (Admin, Developer, Sales, Service Clouds, Application Architect).
• OmniStudio Developer/Consultant.

Responsibilities

• Lead functional and technical workshops; demonstrate leadership in designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and modern UI techniques.
• Serve as trusted advisor to client stakeholders; shape architectural vision and program roadmap.
• Lead customer expectations; negotiate solutions with customer and third-party partners.
• Guide customers, partners, and implementation teams on digital transformation with Salesforce and Salesforce Industries.
• Establish trust with customer leadership; promote standard processes with SFI and Salesforce.
• Build sophisticated business processes using Salesforce Industries tech and Force.com toolkit.
• Recommend and implement AppExchange apps and Salesforce upgrades to meet business needs.
• Create custom enterprise apps using Salesforce.com and integrate with other systems.
• Collaborate with Delivery Managers, Solution Architects, and clients to architect technology solutions.
• Highlight and manage risk areas proactively and drive issues to resolution.

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for optimally solutioning the enterprise application E2E, designing and building theSalesforce Industry-specific Communication Cloud industry solutions. As a Technical Architect, you will become a deep product expert with Retail Execution applications, and work closely with our sales and delivery teams to ensure customer success.

Responsibilities

• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Guide our customers, partners, and implementation teams on how best to implement digital transformatxion with the Salesforce platform using Salesforce Industries.
• Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and Salesforce
• Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the Force.complatform and integration tools.
• Research, recommend and implement AppExchange applications and Salesforce upgrades to help meet business needs.
• Successfully create custom enterprise applications using Salesforce.comand integrate Salesforce.comwith other enterprise systems.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Highlight and lead risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Required Experience

• 14+ years of experience in developing technology solutions.
• 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
• Expertise in one or multiples of Salesforce Sales/Service/Experience Cloud, and Vlocity Omnistudio, CG cloud , Revenue cloud , RCA , FMCG, Retail, trade promotion
• Expertise in one or multiple domains of Trade Promotion Management & Optimisation, Account Planning , important metric Management, Retail Execution, Visit Planning/Execution , Salesforce maps, Sales Agreement
• Integration Architecture (Must have)- Conceptualize end-to-end integration projects & knowledge of authentication mechanism
• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
• Working knowledge on continuous integration, working with repositories (e.g. Git)
• Strong experience in designing and architecting large-scale applications
• Detailed understanding of Solution architecting & Estimation process
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
• OmniStudio Developer/Consultant

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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