Senior Technical Analyst - Intune &SCCM

Orcapod Consulting Services; Bengaluru; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading IT consulting firm based in Bengaluru is seeking an experienced professional in endpoint and mobile device management. The ideal candidate will have over 7 years of experience, especially in managing Microsoft Intune and MECM. Responsibilities include advanced troubleshooting, managing configurations, and ensuring security compliance across various devices. If you're driven to innovate and lead technical efforts, this position offers opportunities for mentorship and growth.

Qualifications

• Minimum of 7+ years in managing large enterprise environments.
• Advanced proficiency in Intune and MECM.
• Experience with device compliance policies.

Responsibilities

• Perform complex technical work in device management.
• Lead troubleshooting efforts for minimal downtime.
• Manage configurations within Microsoft tools.
• Implement effective build management processes.

Skills

Microsoft Intune

MECM

PowerShell scripting

Analytical skills

Communication skills

Tools

Microsoft Defender for Endpoint

Azure

Office 365

Job description

Note: Notice period : Immediate to 30 days below only

Role & responsibilities

• Perform a range of complex technical work activities in endpoint and mobile device management to meet business and customer requirements.
• Lead advanced troubleshooting and RCA (Root Cause Analysis) efforts to resolve issues efficiently, ensuring minimal downtime and high-quality service delivery.
• Manage and optimize configurations within Intune, MECM, and Co-Management, including policy configuration, Autopilot, CMG (Cloud Management Gateway), and Microsoft AutoPatch.
• Drive and implement effective build management processes for Windows, macOS, and mobile devices, supporting a range of device types including Android, iOS, and Kiosk devices.
• Configure and maintain Microsoft Defender for Endpoint and cloud applications, ensuring security, compliance, and alignment with organizational standards.
• Actively monitor, maintain, and enhance mobile device management solutions, including managing iOS, Android, and macOS environments for a unified and secure device ecosystem.
• Collaborate on patching strategies using tools like Intune (WuFB), Autopatch, MECM and 3rd‑party patching toolsets to maintain enterprise compliance standards.
• Develop, implement, and manage complex scripts in PowerShell for automation, reporting, and process efficiency.
• Escalate and communicate issues in line with company processes to meet business and customer needs and provide high-quality support to internal and external stakeholders.
• Proactively keep skills updated with industry standards and emerging technologies to drive innovation in endpoint management.
• Provide technical mentorship, drive team improvement initiatives, and take on special projects as assigned to ensure operational excellence.

Preferred candidate profile

• Experience: Minimum of 7+ years in managing, maintaining, and troubleshooting large enterprise environments, especially within endpoint and mobile device management.
• Technical Expertise: Advanced proficiency in Microsoft Intune, MECM, Co-Management, Autopilot, and CMG. Strong knowledge of Intune configuration, policy management, Defender for Endpoint, and cloud security services.
• Operating Systems & Endpoint Security: Familiarity with Windows, macOS, Android, and iOS environments, including deep experience with device compliance policies and endpoint protection.
• Device & Build Management: Proficient in managing macOS build processes, as well as Android and iOS devices, Kiosk devices, and other mobile device management tools.
• Cloud & Security: Knowledge of Azure, Office 365, and Microsoft security tools, including Defender for Endpoint and compliance policies for enterprise environments.
• Scripting: Advanced skills in PowerShell scripting for automation, configuration management, and troubleshooting.
• Compliance & Patching: Experience with WuFB, Autopatch, MECM and other 3rd party toolsets with an ability to ensure compliance and security across all managed devices.
• Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
• Adaptability & Initiative: Flexible, quick to adapt to changes, and eager to take on additional duties and special projects as required.