Senior Team Leader - Operations

Eminenture Private Limited; Delhi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading data research organization in Delhi is seeking an Operations Team Lead to oversee operational activities and ensure efficient team workflows. This role involves managing projects, optimizing processes, and maintaining high standards of data integrity in research outputs. Ideal candidates will have strong management, communication, and analytical skills, along with a graduate degree and project management certification. The organization offers a full-time position with a salary range of ₹35,000 to ₹50,000 per month and additional benefits.

Benefits

Food provided

Leave encashment

Paid sick time

Responsibilities

• Lead a team of associates and researchers to ensure efficient workflows.
• Manage projects while maintaining data integrity and research excellence.
• Allocate resources effectively and monitor progress to meet project objectives.
• Implement project management best practices to optimize workflows.
• Conduct live sampling, training, monitoring, and assessing processes.

Skills

Management skills

Interpersonal and communication skills

Writing skills

Organisational skills

Training skills

Strong computer skills

Analytical and problem-solving skills

Attention to detail

Education

Graduate

Certification in project management (e.g., PMP, CAPM)

Job description

As an Operations Team Lead with a focus on data and research, you will play a crucial role in overseeing the operational activities of our organization's data and research department. You will lead a team of associates and researchers, ensuring efficient workflows, high-quality output, and alignment with strategic objectives. Your responsibilities will include managing projects, guiding team members, optimising processes, and maintaining a strong focus on data integrity and research excellence.

Responsibilities

• Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers
• Participating in meetings with clients, colleagues, vendors, or other stakeholders to discuss projects, provide feedback, and drive results
• Reviewing client instructions and create the quality check methods and parameters
• Oversee the planning, execution, and delivery of data and research projects within specified timelines.
• Allocate resources effectively, prioritize tasks, and monitor progress to ensure project objectives are met.
• Implement project management best practices to optimize workflows and maximize efficiency.
• Working with other departments to ensure that projects are completed on time and with quality standards
• Supervising and guiding others, including frontline managers
• Developing organizational objectives
• Making critical decisions for the outliers
• Overseeing employee performance
• Identify and remedy defects within the production process
• Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyze statistical data
• Ensure that client expectations are met during the deliveries
• Liaising with other managers and HOD
• Draft quality assurance policies and procedures
• Investigate customer complaints and feedbacks
• Manage Client’s SLA’s work for the improvement of the Team
• Ensure ongoing compliance with quality and industry regulatory requirements
• Conduct Live sampling, training, Monitoring & Assessing Processes
• Quality Monitoring - Evaluate Agent Performance
• Process Enhancement through Performance Assessment
• Standards of Quality and Compliance
• Error correction using root cause analysis
• Define measurements for quality
• Criteria for Evaluation Process for Evaluation Coaching and feedback
• Monitoring Performance for Ongoing Improvement

Skills

• Management skills for supervising individuals and departments
• Interpersonal and communication skills for building relationships with their teams, peers, and directors
• Writing skills for preparing reports
• Organisational skills for prioritising their deliverables
• Training skills for providing project instructions and feed backing to team members
• Strong computer skills and knowledge of report, dashboards and applications
• Strong analytical and problem-solving skills
• Meticulous attention to detail

Educational Qualification

• Must be a Graduate
• Certification in project management (e.g., PMP, CAPM) or relevant professional credentials preferred

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time

Work Location: In person