Senior Systems Engineer II, SRE [T500-19455]

Marriott Tech Accelerator; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading hospitality innovation group is seeking a Senior Systems Engineer - Site Reliability Engineering (SRE) in Hyderabad, India. This role involves ensuring cloud service reliability and collaborating with cross-functional teams. Ideal candidates should have 6-8 years of IT experience and 2+ years specifically in SRE. Key skills include cloud infrastructure management, automation tools, and strong communication abilities. This full-time position offers a dynamic, fast-paced working environment with a focus on operational excellence.

Qualifications

• 6-8 years’ experience in information technology process and / or technical project management.
• 2+ years of experience as a Site Reliability Engineer (SRE).
• Expertise in Middleware Platform and Web Servers.

Responsibilities

• Ensure the reliability, availability, and performance of mission-critical cloud services.
• Oversee the management of high-severity incidents.
• Drive the automation of operational processes.

Skills

Site Reliability Engineering (SRE)

Cloud Infrastructure

Middleware Platforms

Monitoring and Observability

Automation and Programming

Analytical Skills

Education

Undergraduate degree in Computer Science or related field

Tools

Terraform

Prometheus

Grafana

AWS

Java

Python

Job description

Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.

Position Summary

The Senior Systems Engineer - Site Reliability Engineering (SRE) is responsible for the reliability, scalability, and performance of mission‑critical cloud and on‑prem services that support millions of Marriot customers globally. This role involves overseeing incident management, driving automation efforts, and working closely with cross‑functional teams to ensure alignment between SRE strategy and business objectives. Partners closely with Product Teams, Applications teams, Infrastructure, and the broader Applications and Infrastructure Delivery teams to develop key metrics and KPIs to improve applications stability, availability and performance. The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize cloud infrastructure and uphold the highest standards of operational excellence in a dynamic, fast‑paced environment.

Job Responsibilities

• Ensure the reliability, availability, and performance of mission‑critical cloud services, implementing best practices for monitoring, alerting, and incident management.
• Oversee the management of high‑severity incidents, driving quick resolution and post‑incident analysis to identify root causes and prevent recurrence.
• Drive the automation of operational processes and ensure systems can scale effectively to support growing user demand, optimizing cloud and on‑prem infrastructure and resource usage.
• Develop and execute the SRE strategy aligned with business goals, and communicate service health, reliability, and performance metrics to senior leadership and stakeholders.

Drive Applications Performance Management and Monitoring

• Assess application architectures to identify key monitoring points.
• Identify key performance indicators, apply monitoring, and report out on compliance.
• Gather information to develop reporting metrics and KPIs.
• Ensure that all applications adhere to appropriate monitoring standards based on their technology / business process.
• Determine forums and cadence to provide regular monitoring updates.

Building Successful Relationships

• Collaborates with Enterprise Application and Architecture and Infrastructure teams to continuously improve processes and procedures.
• Liaises with vendors and Service Providers to select services and tools that best meet company goals.

Managing Projects and Priorities

• Functions as a strategic senior technical expert within the department.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Champions leaders’ vision for product and service delivery.
• Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
• Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of operations.

Delivering on the Needs of Key Stakeholders

• Understands and meets the needs of key stakeholders.
• Communicates concepts in a clear and persuasive manner that is easy to understand.
• Demonstrates an understanding of business priorities.
• Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation

• Provides technical expertise and technical leadership within own and other teams.
• Provides recommendations to improve the effectiveness of processes and programs.
• Demonstrates advanced knowledge of job‑relevant issues, products, systems, and processes.
• Demonstrates advanced knowledge of function‑specific procedures.
• Applies knowledge/judgment to achieve business goals.
• Foresees, identifies and resolves problems.
• Keeps up‑to‑date technically and applies new knowledge to job.
• Performs other reasonable duties as required for this position.

Skill And Experience

• 6‑8 years’ experience in information technology process and / or technical project management including:
• 2+ years of experience as a Site Reliability Engineer (SRE), building and managing highly available and mission‑critical systems, with 3+ years of experience on public cloud, preferably AWS.
• Expertise in Middleware Platform, Web Servers, Application servers (e.g., DataPower, IBM MQ, Apache, Tomcat, IIS, WebSphere, Kafka, etc.).
• Familiarity with Infrastructure as Code (IaC) tools like Terraform, Cloudformation.
• Monitoring and observability experience using Prometheus, Grafana, ELK Stack, or similar.
• Proven automation and programming experience in one or more of the following languages: Java, Python, Go, Perl, Bash.
• Deep understanding of SRE practices such as Service Level Objectives, Error Budgets, Toil Management, Observability & Monitoring, Blameless Postmortems, Incident Response Process, Capacity Planning.
• Experience with deploying, monitoring, and troubleshooting large‑scale, distributed applications in cloud environments such as AWS.
• Familiarity with security frameworks such as ISO27001, SOCII, PCI‑DSS, and / or HIPAA.
• Experience working with SaaS, IaaS, and PaaS offerings.
• Ability to work with global teams located in US and India.
• 6+ years experience in a technical discipline role with experience in planning, implementing and evaluating processes, systems and / or initiatives.
• Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies.
• Experience applying measurement processes / methods for assessing program outputs and outcomes or progress toward goals and objectives.
• Extremely high level of analytical ability with complex problems.
• Ability to work across organizational boundaries, to help lead and influence change.
• Ability to command the process across all levels to ensure customer focus; including being assertive and self‑starting.
• Demonstrated leadership experience in influence and garnering alignment from external organizations.
• Ability to align change management strategies with projects.
• Skilled in conceptualizing creative solutions, documenting them, and presenting / selling them to senior management.
• Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment.

Education And Certifications

• Undergraduate degree in Computer Science or related technical field or equivalent experience / certification.

Marriott’s Core Values

At Marriott, our core values make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Technology, Information and Internet