senior Systems Engineer

Oracle; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Oracle India is seeking an IT Systems Administrator to perform regular administration, capacity planning, and security patching across the technical stack. The role emphasizes disaster recovery, incident management, and collaboration with DevOps/SRE teams to maintain stable, secure environments.

The position involves installation and configuration of servers and cloud infrastructure, documentation, and continuous improvement of operational processes to meet high service standards.

Qualifications

• Experience with system installation/configuration and applying patches to fix security vulnerabilities.
• Ability to resolve complex customer system issues and document technical solutions.
• Knowledge of disaster recovery and business continuity processes.

Responsibilities

• System Installation & Configuration – Software Administration: Monitor and maintain OS for performance.
• Support deployment, maintenance and operation of internal applications.
• Analyze performance trends and manage server capacity to meet service standards.
• Leverage monitoring tools to optimize efficiency.
• System Installation & Configuration – Installation and Configuration: Install and configure servers, cloud infra and software environments.
• Perform backups independently to optimize server infrastructure.
• Service Lifecycle Management – Security Maintenance: Ensure compute/storage security and manage privileged accounts.
• Monitor dashboards and address anomalies; apply monthly/quarterly patches.
• Service Lifecycle Management – System & Security Improvements: Deploy enhancements to improve performance, reliability and security.
• Incident Management & Support – Incident Management: Support end-to-end incident lifecycle and KPI reporting.
• Incident Management & Support – Escalation Cases: Coordinate escalated cases with internal teams and vendors.
• Incident Management & Support – Technical Support: Monitor production environment and resolve complex issues.
• Incident Management & Support – Backups and Disaster Recovery: Perform backups, DR drills and DR solutions.
• Communication & Documentation – Technical Communication: Convey technical info to technical and non-technical audiences.
• Communication & Documentation – Documentation & Reporting: Maintain docs and generate system/incident reports.
• Cloud Infrastructure Support: Collaborate with DevOps/SRE for large-scale infra and CI/CD pipelines.
• Automation: Support CI/CD pipelines and cloud tech maintenance.
• Core Responsibilities – Planning & Execution: Independently manage work, timelines and deliverables.
• Core Responsibilities – Collaboration & Partnership: Align with teams and stakeholders.
• Core Responsibilities – Problem Solving: Analyze data to troubleshoot and share knowledge.
• Core Responsibilities – Continuous Learning: Stay current with industry trends and best practices.
• Core Responsibilities – Continuous Improvement: Propose process improvements.

Skills

OS Administration

Server Monitoring

Cloud Infrastructure

Patching & Security

Backups & DR

Incident Management

Automation / CI-CD

Collaboration

Tools

Cloud Platforms

Automation Tools

CI/CD Tools

Job description

Job Description:

Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.

Responsibilities

Key Responsibilities

System Installation & Configuration – Software Administration:

• Monitors and maintains operating systems to ensure effective installation and performance.
• Supports the deployment, maintenance, and operation of internal applications as needed.
• Performs regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.
• Leverages working knowledge of application monitoring tools to ensure efficiency.

System Installation & Configuration – Installation and Configuration:

• Installs and configures servers, cloud infrastructure, and all software and environments.
• Performs system configurations and backups independently to ensure optimization of server infrastructure.
• Supports hardware maintenance, auditing, installation, and provisioning as necessary.
• Collaborates with internal technical experts and third-party vendors to resolve integration challenges.

Service Lifecycle Management – Security Maintenance:

• Follows existing procedures to provide assurance that compute and storage devices are secure.
• Maintains privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.
• Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies.
• Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack.

Service Lifecycle Management – System & Security Improvements:

• Deploys enhancements to improve the performance, reliability, and security of systems and environments.

Incident Management & Support – Incident Management:

• Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
• Collates incident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes, and solutions.
• Participates in incident review meetings to provide feedback for operational performance and solution implementation.
• Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or resolution for high‑severity incidents, risks, or migrations.
• Investigates standard system issues and triages high‑severity incidents by implementing Corrective and Preventative Action plans (CAPA) as instructed.

Incident Management & Support – Escalation Cases:

• Coordinates escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements).

Incident Management & Support – Technical Support:

• Proactively monitors the production environment by checking system error logs, monitoring ticket queues, and consulting with other teams involved in maintaining the environments.
• Adheres to team schedule to contribute to ongoing technical support and service objectives.
• Resolves complex, critical customer system issues and implements and documents technical solutions.

Incident Management & Support – Backups and Disaster Recovery:

• Leverages working knowledge of systems to perform backup, restore, and disaster recovery processes.
• Participates in disaster recovery drills to ensure preparedness and compliance.
• Implements disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication & Documentation – Technical Communication:

• Communicates technical information to both technical and nontechnical personnel.
• Serves as a technical liaison and provides domain-specific expertise to cross‑organization projects, programs, and activities.

Communication & Documentation – Documentation & Reporting:

• Maintains documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).
• Generates weekly and monthly reports on system performance and incident progress to support operational and management outcomes, and builds an awareness of the business impacts.
• Researches, proofs, and authors technical documentation in the area of standards and best practices for internal use.

Additional Responsibilities (as Needed)

Cloud Infrastructure Support:

• Collaborates with DevOps and Site Reliability Engineer (SRE) teams to provide support for large‑scale infrastructure.
• Implements continuous integration and continuous deployment (CI/CD) pipelines independently.
• Performs patching and version upgrades independently to support cloud infrastructure.

Automation:

• Supports Workload Automation tools through design support, administration, and optimization efforts.
• Troubleshoots issues with automation tools, agents, and other connectivity to 3rd party applications.
• Maintains and supports cloud technologies.

Core Responsibilities

Planning & Execution:

• Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
• Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

• Collaborates across teams to align on expectations and achieve shared objectives.
• Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
• Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

• Independently identifies and addresses standard and non‑standard issues in accordance with standard practices, escalating more complex issues as appropriate.
• Analyzes data and/or information from multiple sources to troubleshoot standard and non‑standard errors.
• Contributes to knowledge sharing and best practices.

Continuous Learning:

• Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.
• Seeks out and leverages feedback and training to improve skills.
• Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

• -Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
• Seeks input from team members on alternative approaches and methods for improving work.

About Us

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