Senior Systems Analyst

Arthur J. Gallagher & Co. (AJG); Pune District; On-site; INR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Job summary

Gallagher in India is seeking an experienced Salesforce Administrator to join our global technology team. You will manage security, access, and declarative automation, and support production environments across multi-cloud setups.

You will collaborate with business stakeholders, developers, QA, and DevOps to deliver reliable Salesforce capabilities, implement AI features, and provide timely data insights. This role offers learning and career growth in a collaborative, inclusive culture.

Qualifications

• 4+ years hands-on Salesforce administration experience in enterprise or multi-cloud environments.
• Strong security, user access, profiles, permission sets, roles, sharing and object permissions experience.
• Deep knowledge of Salesforce configuration, data model management, declarative automation, reports, dashboards, and standard platform capabilities.
• Experience supporting production Salesforce environments: incident intake, service requests, defect triage.
• Data quality management, duplicate management, imports/exports, auditing, and operational controls.
• Experience with Salesforce AI capabilities (Einstein, Agentforce, prompts) for admin tasks.
• Ability to partner with stakeholders, developers, QA, DevOps to deliver reliable Salesforce capabilities.
• Strong analytical, troubleshooting, documentation, and cross-team communication.
• Excellent written and verbal communication across India, US, and global teams.

Responsibilities

• Serve as the primary interface between Technology and business areas, gathering requirements and defining scope for solutions.
• Analyze business needs and define objectives for technology improvements.
• Evaluate problems for potential automated solutions.
• Identify cost-effective systems and procedures meeting requirements.
• Coordinate testing (unit, integration, acceptance) for systems aligned with business needs.
• Provide data-driven insights to IT and business leaders for decision making.
• Collaborate with stakeholders, developers, QA, and support teams to deliver Salesforce capabilities.

Skills

Salesforce administration

Security & access management

Declarative automation (Flow Builder)

Reports & dashboards

Incident management & user support

AI capabilities (Einstein/Agentforce)

Stakeholder collaboration

Analytical & troubleshooting

Documentation & communication

Cross-team collaboration

Tools

Salesforce

Flow Builder

Einstein/AI features

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Specializes in acting as the primary interface between Technology and specific business areas. Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives. Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology. Specializes in the evaluation of business problems and potential for automated solutions.

• Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements.
• Executes unit, integration and acceptance testing for systems that meet business needs.
• Analyzes business reporting, systems data, and relevant performance data to provide business and IT leaders insights to support decision making
• Identifies opportunities for process improvements, systems integration, and technology solutions that address business partner's needs
• CAREER: Applies advanced knowledge of sub-function typically obtained through advanced education and work experience.

Responsibilities may include:

• Managing products, systems and/or projects/processes, and working independently with limited supervision.
• Facing IT function related problems that are sometimes difficult and moderately complex.
• Coaching and reviewing the work of lower-level professionals.

About you

Qualifications

Required Qualifications

• 4+ years of hands-on Salesforce administration experience in enterprise or complex multi-cloud environments.
• Strong experience administering Salesforce security, user access, profiles, permission sets, roles, sharing, object permissions, field-level security, and access troubleshooting.
• Strong working knowledge of Salesforce configuration, data model management, declarative automation, Flow Builder, validation rules, page layouts, Lightning App Builder, reports, dashboards, and standard platform capabilities.
• Experience supporting production Salesforce environments, including incident intake, service requests, defect triage, data corrections, release validation, and user support.
• Experience with data quality management, duplicate management, import/export tools, reporting, audit support, and operational controls.
• Applied experience or strong readiness to use Salesforce AI capabilities such as Agentforce, Agentforce Vibes, Prompt Builder, Einstein/AI features, AI-assisted configuration, prompt-driven workflows, or comparable enterprise AI tools.
• Ability to use AI responsibly as an administration and productivity accelerator while validating outputs for data privacy, security, accuracy, business context, governance, and alignment to Gallagher standards.
• Ability to partner effectively with business stakeholders, developers, architects, QA, DevOps, and support teams to deliver reliable Salesforce capabilities.
• Strong analytical, troubleshooting, documentation, and communication skills with the ability to explain platform concepts clearly to technical and non-technical audiences.
• Excellent written and verbal communication skills with the ability to work effectively across India, U.S., and global teams.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)