Mode of Work: All 5 days work from office
Shift Timing: 08:30 PM to 04:30 AM (Pick & Drop facility will be provided)
Key Responsibilities
- Serve as the tier‑3 escalation point for junior system administrators and resolve complex technical issues with a primary focus on Linux‑based environments.
- Manage, maintain, and troubleshoot Linux servers (primary OS) including performance tuning, patching, security hardening, and system reliability.
- Administer Windows Servers, Active Directory, Group Policy, DNS/DHCP, and other Microsoft services where required.
- Oversee all internal infrastructure (Linux & Windows), ensuring high availability, performance optimization, backup management, and system security.
- Administer and manage Proxmox virtualization including VM lifecycle management, clustering, storage, and high availability configurations.
- Design, implement, and maintain infrastructure automation using Ansible and/or Puppet for configuration management and provisioning.
- Support and manage Azure Virtual Desktop (AVD) environments including deployment, access management, and performance monitoring.
- Develop and maintain operational documentation, SOPs, and automation workflows to improve efficiency.
- Ensure timely resolution of incidents and service requests with a strong focus on system reliability and user experience.
- Collaborate with cross‑functional teams to enhance infrastructure scalability, observability, and resilience.
- Administer tools such as Freshservice for ITSM processes including ticketing, asset management, and workflow automation.
- Participate in GitLab administration, including repository access, user management, and basic CI/CD troubleshooting.
- Provide after‑hours or night‑shift support when required.
Required Qualifications
- 8+ years of experience as a System Administrator with strong expertise in Linux administration (mandatory & primary skill).
- Hands‑on experience with major Linux distributions (RHEL, Ubuntu, CentOS) in production environments.
- Solid experience with Windows Server (2016/2019/2022) and Active Directory.
- Proven experience with Proxmox virtualization in enterprise environments.
- Strong working knowledge of Ansible and/or Puppet for infrastructure automation.
- Strong troubleshooting skills across OS, networking, and infrastructure layers.
- Experience working in mid‑ to large‑scale enterprise IT environments.
- Proven ability to act as an escalation engineer and mentor junior administrators.
- Experience in creating SOPs, automation frameworks, and operational improvements.
- Familiarity with ITSM tools such as Freshservice or similar platforms.
- Ability to work in night shifts or flexible schedules.
Preferred Skills
- Experience with GitLab administration and CI/CD pipelines.
- Strong Shell scripting (Bash) and/or PowerShell scripting skills.
- Knowledge of additional virtualization platforms (VMware/Hyper‑V).
- Understanding of networking fundamentals (TCP/IP, routing, firewalls, load balancing).
- Experience with monitoring and logging tools (Prometheus, Grafana, ELK, etc.).
- Exposure to cloud platforms such as Azure or AWS.
Soft Skills
- Strong analytical thinking and problem‑solving ability.
- Ability to mentor and guide junior team members.
- Excellent communication and documentation skills.
- Calm, composed, and solution‑oriented under pressure.
- Strong ownership mindset with a proactive approach to system stability and improvements.