Senior Specialist - Quality Assurance

Marsh McLennan; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Marsh McLennan is seeking a QA/Monitoring specialist to perform reviews aligned with group policies, interpret insurance contracts for scope and coverage, and ensure compliance across placements. You will review policy wordings and advise on coverage limits while guiding remedial actions for procedural breaches.

The role supports Marsh teams in Mumbai/Pune area with a hybrid work arrangement, balancing in-office collaboration and remote work.

Qualifications

• QA/Monitoring reviews in line with policy and procedures.
• Interpret insurance and reinsurance contracts for scope and coverage.
• Ensure compliance with group procedures in business placements.
• Review policy wordings across classes to advise on cover.
• Provide remedial action recommendations to address breaches.

Responsibilities

• Perform QA/monitoring review aligned with group policies.
• Interpret clauses of insurance/reinsurance contracts emphasizing scope and coverage.
• Monitor compliance with group procedures in business placements.
• Review policy wordings to advise on coverage scope.
• Lead adhoc projects and trainings for Marsh teams.

Skills

QA & Monitoring

Contract interpretation

Compliance monitoring

Policy wordings review

Remedial action guidance

MMC systems usage

Tools

MMC Systems

Job description

Company:

Marsh

Description:

• Undertake QA/ Monitoring reviews in line with Group policies and procedures and suggest corrective actions/remedial measures to business.
• Interpret clauses of insurance and reinsurance contracts with specific emphasis on scope, coverage and limitations.
• Understand group & company procedures and monitor compliance in terms of the business placed by the group
• Review and compare policy wordings across different classes of business to advise business with regards to scope and limitations of cover
• Recommend pragmatic and effective remedial measures to business for addressing any procedural breaches caused during the placement process
• Understand market practices which impact the broking activities and align audit/review methodology to reflect commercial realities.
• Appropriate usage of MMC’s systems for conducting reviews and monitoring and recording information, ensuring that systems are correctly used during the process.
• Build expertise within the team by conducting process and product trainings for various Marsh businesses.
• Take up various Adhoc projects to support additional QA requirements from business and stakeholders.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.