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Datavail invites an experienced Senior Specialist - Cloud SRE to drive reliability engineering across multi-cloud platforms (AWS, Azure) in Mumbai. You will lead incident response, define SLIs/SLOs, and shape architecture for high availability. The role emphasizes automation, IaC, and mentoring teams to deliver resilient, scalable services.
You will collaborate with customer teams, ensure security and compliance, and implement robust monitoring and CI/CD practices to support critical workloads.
Customer Leadership & Collaboration
Serve as the primary technical point of contact for assigned customer accounts.
Provide regular updates and lead initiatives to improve customer environments.
Be highly familiar with assigned accounts to make tactical decisions without escalation.
Collaborate with customer development teams to align infrastructure with application requirements.
Lead incident response and postmortems, ensuring corrective and preventive measures.
Be the Tier 3 escalation point for offshore/onshore SRE teams.
Perform Root Cause Analysis (RCA) and validate work quality of Tier-2 engineers.
Develop and maintain incident response plans for security breaches and operational incidents.
Define and maintain SLIs/SLOs, track error budgets, and monitor alignment.
Participate in architecture discussions for high availability, disaster recovery, and scalability.
Integrate resilience patterns such as circuit breakers, retries, and bulkheading.
Use chaos engineering / fault injection practices where applicable.
Automation & Infrastructure as Code
Automate infrastructure and operations tasks using Terraform, CloudFormation, AWS CDK.
Build and maintain CI/CD pipelines with canary deployments and blue/green strategies.
Implement automation workflows with AWS Lambda, Step Functions, Azure Functions.
Implement observability systems: Prometheus, Grafana, OpenTelemetry, ELK, Jaeger.
Configure proactive monitoring and alerts using AWS CloudWatch / Azure Monitor.
Ensure visibility into metrics, traces, and logs for troubleshooting.
Provision and manage VMs, storage, networking, VPNs, and ExpressRoute/Peering.
Manage patching, backups, encryption, decryption, and image management.
Optimize performance and cost via rightsizing, autoscaling, and reserved instances.
Manage identity and access controls (AWS IAM, Azure AD, RBAC).
Implement and enforce security best practices across multi-cloud environments.
Ensure compliance with GDPR, HIPAA, and industry regulations.
Conduct regular audits and compliance reporting.
Coach and mentor Tier 2 and junior SREs.
Conduct reliability-focused design reviews.
Maintain up-to-date documentation, runbooks, and SOPs.