Senior Specialist, Channel Sales & Partnerships Enablement

Mastercard Inc.; Gurgaon; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mastercard Inc. in Gurgaon, India, seeks a Senior Specialist for Channel Sales & Partnerships Enablement to drive scalable go-to-market processes, partner programs, and operational excellence across functions including Product, Technology, Legal, Finance, and Sales.

You will optimize platforms like Salesforce and Ironclad, enable partner engagement, and deliver governance, training, and enablement resources.

Qualifications

• Experience in business operations, sales operations, partnerships, or related functions.
• Experience leading process improvement, systems implementation, or business scalability initiatives.
• Ability to gather requirements, build business cases, and translate needs into solutions.
• Knowledge of enterprise platforms like Salesforce and contract/partner management.
• Experience delivering training and enablement to support adoption.

Responsibilities

• Lead cross-functional initiatives across Product, Technology, Legal, Compliance, Finance, Sales, and Operations.
• Drive process optimization and system enhancements on key platforms from requirements through adoption.
• Support partnership sales and lifecycle activities with governance, onboarding, and program management.
• Ensure compliance with governance frameworks, policies, controls, and service standards.
• Develop and deliver training, communications, and enablement resources.

Skills

Stakeholder mgmt

Communication

Organizational skills

Analytical skills

Cross-functional

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Contract management

Partner management

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Specialist, Channel Sales & Partnerships Enablement

The Senior Specialist, Channel Sales & Partnerships Enablement is responsible for executing and scaling Mastercard's channel sales and partnerships operating model through process optimization, system enhancements, operational governance, enablement, and partner program management. The role works across multiple functions, including Product, Technology, Legal, Compliance, Finance, Sales, and Operations, to coordinate initiatives, drive improvements, and ensure effective execution of strategic priorities. The successful candidate will identify business needs, gather stakeholder requirements, develop business cases, translate requirements into scalable solutions, and contribute to the continuous enhancement of processes, systems, tools, and partner programs that support channel growth and operational excellence. The role also supports partnership sales activities by enabling effective partner engagement, operational execution, and scalable go-to-market processes.

Key Responsibilities

• Lead cross-functional initiatives and collaborate with stakeholders across Product, Technology, Legal, Compliance, Finance, Sales, and Operations to deliver business priorities, operational improvements, and scalable partnership solutions
• Drive process optimization and system enhancements across key platforms, including Salesforce, Ironclad, and Impartner, from requirements gathering through implementation and adoption
• Support partnership sales and partner lifecycle activities by enabling efficient operational execution, governance, onboarding, and ongoing program management
• Manage operational and partner program activities, ensuring compliance with governance frameworks, policies, controls, service standards, and program requirements
• Develop and deliver training, communications, and enablement resources while driving continuous improvements that enhance efficiency, scalability, standardization, and operational effectiveness

All About You

• Strong organizational, communication, and stakeholder management skills
• Excellent analytical and problem-solving abilities with strong attention to detail
• Ability to manage multiple priorities in a fast-paced and evolving environment
• Self-motivated, proactive, and focused on delivering high-quality outcomes
• Strong collaboration and influencing skills with the ability to build effective working relationships across diverse teams
• Comfortable navigating ambiguity and driving initiatives from concept through execution

Experience & Skills Needed

• Bachelor's degree in Business, Management, Finance, Technology, or equivalent practical experience
• Experience in business operations, sales operations, partnerships, sales enablement, program management, or related functions
• Experience leading or supporting process improvement, systems implementation, operational transformation, or business scalability initiatives
• Experience gathering business requirements, developing business cases, and translating business needs into actionable solutions
• Knowledge of Salesforce, contract management, partner management, or similar enterprise platforms
• Experience developing and delivering training programs, communications, and enablement activities to support adoption of processes and systems
• Understanding of governance frameworks, operational controls, partner programs, and structured business processes is advantageous

Languages

• English required
• Additional languages are a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.