Senior Solutions Engineer, Post Sales

NTT Global Data Centers; Mumbai; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

NTT Data GDC in Mumbai is seeking a Senior Solutions Engineer – Post Sales to support INDIA region solutions engineering, design, and delivery of complex data center solutions for hyperscale and enterprise clients.

The role emphasizes data center and MEP systems knowledge, strong presentation skills, and collaboration with sales, legal, and operations to drive successful project delivery.

Qualifications

• 15+ years of relevant experience in a technical role including pre-sales, design consulting, or construction.
• Experience dealing with stakeholders to influence sales.

Responsibilities

• Provide technical support for INDIA region solutions engineering activities.
• Develop and deliver complex MEP, BMS, and fiber network solutions for hyperscale/enterprise clients.
• Lead technical response packages and coordinate cross-functional teams.
• Assist in contract and lease reviews to ensure alignment with requirements.
• Collaborate with sales, product, and operations to deliver projects on time.

Skills

MEP systems

Data center design

Solution design

Pre-sales

Presentation skills

Stakeholder management

Job description

The position for Senior Solutions Engineer – Post Sales provides technical support to all INDIA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.

KEY RESPONSIBILITIES:

• Based in the INDIA region and reports to the Director of Central Solutions Engineering Services and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of existing customer technical requirements particularly electrical, mechanical, fiber network systems.
• Executes the technical solutioning of existing hyperscale/enterprise client requirements in alignment with NTT Data GDC company goals and objectives.
• Gathers existing client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Service Operations, Client Success Managers to oversee the development, design, and delivery of complex MEP, BMS, Fiber Network solutions, ensuring they meet the highest standards of quality and performance.
• Leads the preparation of the technical response package for existing client requests and communicates solutions back to the client in a timely manner.
• Works with the Service Operations/Fitout teams to implement solutions in existing spaces.
• Demonstrates expert understanding of MEP, BMS, Fiber Networks data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.).
• Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements.
• Works closely with NTT sales representatives, product management, SMEs, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery.

REQUIRED EXPERIENCE:

• 15+ years previous relevant experience in a similar technical role including pre-sales support, design consulting, construction
• Experience dealing with stakeholders to influence sales