Senior Software Engineer - Tooling & Automation

vultr; Chennai District; On-site; INR 1,500,000 - 3,000,000; Full time

Benefits offered by this job

Medical Insurance stipend paid yearly

9 Company-Paid Holidays

Generous Leave Policy + sabbatical +周年

Professional Development Reimbursement

Internet reimbursement

Fitness membership reimbursement

Wellable subscription

Job summary

Vultr seeks a Senior Software Engineer - Tooling & Automation to own automation, integrations, and unified monitoring for the GIOC in Chennai. You will connect multiple monitoring, SIEM, and provider platforms into one operational view while automating alert routing, ticketing, paging, escalation, and SLA tracking.

You will work with Systems, Network, Security, and GIOC teams to improve observability, reduce manual intervention, and enable reliable 24x7 global infrastructure operations.

Qualifications

• 5-8 years of experience in Platform Engineering or similar domains, with expertise in NMS platforms, Grafana, and major SIEM environments.
• Proven understanding of Vultr's monitoring ecosystem, infrastructure stack, and SOPs across pillars.
• Strong track record building integrations using Python and RESTful APIs.
• Experience crafting dashboards with Kibana/Power BI or equivalent.
• Knowledge of ITSM workflows with Jira and Mattermost; 24x7 NOC/SOC exposure is a plus.

Responsibilities

• Analyze engineering alert streams across Systems, Network, and Security to plan integration strategy via webhooks, APIs, or connectors.
• Develop a robust notification layer to route high-priority events into GIOC's toolkit with context for rapid L1 response.
• Collaborate with SMEs to align routing logic with escalation and resolution protocols.
• Engineer on-call notification workflows to ensure SLA adherence with minimal manual intervention.
• Architect a single-pane dashboard aggregating monitoring from global providers, eliminating tool-switching.
• Define initial visualization project scopes with leadership to hit milestones.
• Maintain visibility during GIOC transition by managing legacy and new tools in parallel.
• Integrate health metrics into reports for executive status updates.
• Produce detailed docs for routing systems and dashboards for global ops teams.

Skills

5-8 years experience

Grafana

SIEM environments

Python

RESTful APIs

Kibana

Power BI

Jira

Mattermost

NOC/SOC operations

multi-provider datacenters

Tools

Jira

Mattermost

Job description

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world's largest privately-held cloud infrastructure company.

Vultr Cares

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription

Join Vultr

Vultr is seeking a highly skilled and experienced Dev Engineer to serve as the technical owner connecting our engineering alerting to Vultr's new Global Integrated Operations Command Center (GIOC) in Chennai, India, and to build the consolidated single-pane dashboard GIOC will operate from. The ideal candidate looks at five disconnected monitoring consoles and a dozen siloed alert feeds, winces, and then methodically builds the one dashboard that replaces all of them. This is a highly visible, focused role, requiring deep familiarity with Vultr's current architecture, monitoring stack, and operational workflows. This is your opportunity to build the operational backbone GIOC runs on from day one.

Role Overview

The Senior Software Engineer - Tooling & Automation will own the development of automation, integrations, and unified monitoring capabilities for Vultr's GIOC in Chennai. The role will connect multiple monitoring, SIEM, infrastructure, and provider platforms into a single operational view , while automating alert routing, ticketing, paging, escalation, and SLA tracking. The engineer will work closely with Systems, Network, Security, and GIOC teams to improve observability, reduce manual intervention, and enable reliable 24×7 global infrastructure operations .

Key Responsibilities

• Analyze every engineering alert stream across Systems, Network, and Security-including Icinga, Grafana, and SIEM platforms-to determine the optimal integration strategy via webhooks, APIs, or native connectors.
• Develop a robust notification layer that funnels high-priority events into GIOC's operational toolkit, ensuring critical context remains intact for rapid L1 response.
• Collaborate with cross-functional subject matter experts to align automated routing logic with established escalation and resolution protocols.
• Engineer seamless on-call notification workflows that drive strict adherence to acknowledgment SLAs without requiring manual intervention.
• Architect a comprehensive single-pane dashboard that aggregates monitoring across global providers like Equinix and Airtel, eliminating inefficient tool-switching.
• Define the initial scope for visualization projects alongside leadership to meet aggressive technical and operational milestones.
• Maintain continuous infrastructure visibility by managing side-by-side operations of legacy and modern tools during the GIOC transition phase.
• Integrate health and performance metrics-such as escalation precision and aging-into reporting modules for executive-level status updates.
• Produce detailed documentation for all routing systems and dashboards to ensure long-term maintainability by global operations teams.

Qualifications

• 5-8 years of experience in Platform Engineering or similar domains, with significant expertise in NMS platforms, Grafana, and major SIEM environments.
• Profound understanding of Vultr's existing monitoring ecosystem, infrastructure stack, and standard operational procedures across multiple technical pillars.
• Proven track record of building complex integrations using Python and RESTful APIs over the last three years.
• Extensive experience crafting or customizing sophisticated dashboards via Kibana, Power BI, or similar visualization toolsets.
• Deep knowledge of ITSM workflows-specifically Jira and Mattermost-and the technical mapping of event severity to incident metadata.
• Preference for candidates with experience in 24x7 global NOC/SOC environments and multi-provider datacenter logistics.

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will n