Senior Software Engineer - Servicenow Developer, Integrations, Service Portal

Optum; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UnitedHealth Group is seeking a Senior Software Engineer – ServiceNow Developer, Integrations and Service Portal to join our global health platform from Hyderabad. You will design, develop and maintain ServiceNow solutions and build integrations with external systems.

The role requires 4+ years of ServiceNow experience, ITSM knowledge, and collaboration in an Agile environment. You’ll contribute to architecture discussions, support production environments, and help deliver reliable health‑care

Qualifications

• Bachelor's degree in Computer Science or similar field.
• 4+ years development experience in ServiceNow.
• Experience in Service Portal, Catalog, ITSM , Integrations, Widgets, Record Producer.

Responsibilities

• Develop and maintain ServiceNow applications including Service Portal and integrations.
• Participate in design discussions, architecture reviews and DevOps practices.
• Ensure ITIL-aligned processes and provide production support.

Skills

ServiceNow Development

Integrations

Service Portal

ITSM

Agile

Education

Bachelor's degree in Computer Science

Tools

Service Portal

ITSM

Integrations

Widgets

Record Producer

Catalog

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Software Engineer - Servicenow Developer, Integrations, Service Portal (2389511)

Senior Software Engineer - Servicenow Developer, Integrations, Service Portal - 2389511

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• DevOps:
  • Bring innovative ideas to help continuously improve the application portfolio including the design, build, deploy, test and runtime within cloud ecosystems
  • Involve in troubleshooting and debugging critical problems and resolving complex technical issues that may arise
  • Design Discussions
  • Documentation review
  • Architecture/Code reviews
  • Understanding business requirements and translating them into high level implementation plans & flows for development and capability teams
  • Create solution roadmaps and proposals aligning to business objectives and goals
  • In base and mid-level roles, engages across teams in a capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in Computer Science or similar field
• 4+ years development experience in ServiceNow
• Service Portal, Catalog, ITSM , Integrations, Widgets, Record Producer
• Experience in Agile environment and Test-Driven Development
• DevOps:
  • Knowledge of ITIL framework and good understanding of ITSM modules (Configuration/Incident Management, Product Catalog etc.)
  • Ability to engage across teams in a capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization
  • Ability to work with Business Product owners & define technical product roadmap, plan product release
  • Ability to provide day-to-day support of production and non-production environments, including maintaining stable environment configurations to support project development efforts and ensuring that environment capabilities meet project demands. Skilled with advanced troubleshooting, escalation, and driving service restoration activities helping ensure all duties are completed in a consistent and timely manner

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.