Senior Software Engineer - Java L3/L4 Application Support

Retain; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Element5 is seeking a Senior Software Engineer with deep expertise in Java/J2EE based microservices to join the support team. You will troubleshoot complex distributed systems, analyze logs, and collaborate with Technical Architects to ensure reliability and performance.

The role requires advanced debugging skills, a site-reliability mindset, and willingness to work in a 24/7 rotational environment, including night shifts. Mumbai?”

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent practical software engineering experience.
• 4–6 years of experience in Application/Production Support or Development with a strong lean toward production engineering.
• Solid knowledge of Design patterns and SOLID Design Principles to ensure robust, scalable patches.
• Excellent debugging, root-cause analysis (RCA), and incident-handling capabilities.
• The ability to "over-communicate" with exceptional articulation during high-pressure outages.
• An enhanced curiosity and a passion for automation to solve legacy system problems.
• Strong ownership mindset, attention to detail, and ability to thrive in a fast-paced environment.
• Willingness to work in rotational/night shifts to ensure continuous production uptime.

Responsibilities

• Troubleshoot complex distributed systems and analyze deep application logs.
• Provide on-call support and incident management during outages.
• Collaborate with Technical Architects and Core Engineering to ensure reliability and performance.
• Contribute to automation and modernization of legacy workflows and tooling.

Skills

Java/J2EE

Debugging

Log analysis

Root-cause analysis

Incident handling

Automation mindset

On-call rotations

Communication

Education

Bachelor’s degree in CS/IT

Tools

Datadog

Jenkins

Docker

Kubernetes

Airflow

Temporal

MongoDB

ElasticSearch

Redis

AWS

Job description

About Element5:

Element5 is on a mission to transform the way post-acute care organizations work

through the power of Agentic AI and intelligent automation. Our AI-driven platform

orchestrates autonomous agents that can communicate, make decisions, and execute

complex workflows across the patient financial journey - enabling healthcare teams to

focus more on patient care and less on administrative burdens.

We're fast-paced, supercharged, and moving at the speed of light. Our team is made of

industry veterans who have built several successful products for healthcare and IT, and

are now on the most meaningful mission of our lives. Collectively, we impact

improvements in care quality for millions of patients by freeing up healthcare teams from

burdens of compliance and regulations. Recently, Element5 raised $48.5 million in seed

funding and operates with offices in San Jose, California and Chennai, India.

Please visit our website at https://www.e5.ai/

Position Overview:

Element5 is looking for a highly motivated, technically exceptional Senior Software Engineer with deep expertise in Java/J2EE based microservices to join our support team.

This role is ideal for professionals who don't just patch issues, but thrive on

troubleshooting complex distributed system architectures, analyzing deep application

logs, and collaborating closely with Technical Architects and Core Engineering to ensure

permanent system reliability, scalability, and performance.

The ideal candidate must possess advanced code-level debugging skills, a proactive

site-reliability mindset, and a willingness to work in a 24/7 rotational shift environment, including night shifts.

Technical Skills Required:

• Strong experience in Java/J2EE and debugging Java-based microservices.
• Profound experience in analyzing logs, debugging complex system behaviors, and troubleshooting production issues.
• Hands-on experience with production monitoring and observability tools (e.g., Datadog or similar) and ticketing systems.
• Strong knowledge of SQL and database querying; familiarity with large-scale data systems (e.g., MongoDB, ElasticSearch) and distributed caching (e.g., Redis). Good understanding of application deployment, release processes, and cloud environments (AWS).
• Solid DevOps knowledge and experience with CI/CD tools, containerization, and orchestration (Jenkins, Docker, Kubernetes) is a major advantage.
• Familiarity with workflow tools like Airflow, Temporal, or similar is a plus.

What We Are Looking For:

• 4-6 years of experience in Application/Production Support or Development with a strong lean toward production engineering.
• Bachelor’s degree in Computer Science, IT, or equivalent practical software engineering experience.
• Sound knowledge of Design patterns and SOLID Design Principles to ensure code-level patches and fixes are robust and scalable.
• Excellent debugging, root-cause analysis (RCA), and incident-handling capabilities.
• The ability to "over-communicate" with exceptional articulation and stakeholder management skills during high-pressure outages.
• An enhanced curiosity and a passion for automation - always looking for modern ways to solve legacy system problems.
• Strong ownership mindset, attention to detail, and ability to thrive in a fast-paced environment.
• Willingness to work in rotational/night shifts to ensure continuous production uptime.

Shift Timings

24/7 rotational shifts (including night shifts)