Senior Software Engineer (Backend -Fullstack)

Zendesk; Maharashtra; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

Zendesk in Pune seeks a skilled backend developer to enhance customer experiences through innovative software solutions. You will work with a diverse team of engineers, utilizing your programming skills in languages like Java, Python, and React. Responsibilities include developing robust solutions, participating in code reviews, and mentoring junior developers.

The role requires attending the office at least three days a week, promoting a hybrid work model that balances onsite collaboration with remote flexibility.

Qualifications

• Proficiency in one or more backend programming languages – Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala.
• 2+ years of experience with JavaScript, React.
• Experience with JavaScript build infrastructure/tooling required.
• Fast learner with at least 8 years of hands-on coding experience.
• Experience leading software development and implementation.

Responsibilities

• Communicate and collaborate with a team of engineers.
• Use sound methodologies in the development cycle.
• Design solutions from concept through deployment.
• Ensure delivery on commitments and code quality.
• Actively participate in code reviews and discussions.

Skills

Proficiency in backend programming languages

JavaScript and React experience

Experience with JavaScript build tools

AI tools knowledge

Hands-on coding experience

Software design and implementation

Unit testing experience

Mentoring skills

Collaboration skills

Problem-solving skills

Tools

Webpack

Node.js

Job description

Job Description

Zendesk’s people have one goal in mind – to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering teams work at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

Location and Work Arrangements

This role is based in Pune and requires you to work from office at least 3 days a week.

Daily Responsibilities

• Communicate and collaborate with a team of engineers who care about the product and code to provide simple, sophisticated solutions to complex technical problems.
• Use sound methodologies at every stage of the development cycle including technical design, pair programming, peer code review, documenting, testing, and continuous integration.
• Collaborate with product management and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment.
• Ensure delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending.
• Follow best practices in all our frameworks and tools.
• Champion best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
• Actively participate in code reviews and design discussions.
• Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.
• Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows.
• Share the responsibility of maintaining the systems built by the team.

Desired Qualifications

• Proficiency in one or more backend programming languages – Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala etc.
• 2+ years of experience with JavaScript, React.
• Experience with JavaScript build infrastructure/tooling (Webpack, Node.js).
• Prior hands‑on experience of effective AI tools assisting in developer productivity.
• Fast learner with at least 8 years of hands‑on coding experience.
• Experience leading the design, development, and implementation of software solutions.
• Experience with unit testing and test‑driven development.
• Eagerness to work with team members of various experiences and skill sets.
• Mentor and guide junior developers, fostering a culture of continuous learning and improvement.
• Someone who is self‑motivated, has strong collaboration skills and enjoys working with others to get the desired outcome.
• Excellent problem‑solving skills with the ability to think on your feet and lead discussions.
• Ability to work with ambiguity.
• Excellent communication skills.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

Commitment to Fairness and Transparency

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Equal Opportunity Employer

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Reasonable Accommodations

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.