Experience: 5-10 Years
Qualification: BE/ B.Tech/ ME/ M.Tech
About the role
We are seeking an experienced Monitoring Lead to manage 24x7 MSS SOC operations, ensuring effective threat monitoring, SLA adherence and high-quality incident response. This role will oversee L1/L2 analysts, drive governance, reporting and act as the interface between internal teams and clients. The ideal candidate will bring strong operational leadership, stakeholder management and a continuous improvement mindset.
Responsibilities
- Managing and guiding L1/L2 analysts who handle alerts and incidents.
- Ensuring the SOC runs smoothly without interruptions.
- Keeping track of performance metrics like alert volumes and response times.
- Handling escalations and making sure deadlines (SLAs) are met.
- Reviewing the quality of incident handling and improving detection processes.
- Reporting results and updates to leadership and clients.
- Running governance meetings and presenting performance updates.
- Building strong client relationships and ensuring they are satisfied with the service.
- Introducing best practices, automation, and efficiency improvements.
- Coaching and mentoring your team to help them grow.
Requirements
- 5-10 years of experience in MSS SOC / Cybersecurity Operations.
- Minimum 2+ years in a lead or supervisory role.
- Hands‑on experience with SIEM tools such as Securonix, Splunk, Microsoft Sentinel, QRadar, etc.
- Strong understanding of incident management, threat monitoring and SLA governance.
- Proven experience in stakeholder and client management.
- Excellent communication, analytical and decision-making skills.
Preferred Certifications
- Security+, CEH, CISSP, CISM (good to have)
- SIEM or platform-specific certifications (good to have)
About Hireginie: Hireginie is a prominent talent search company.