Senior Site Reliability Engineer - India

Lever, Inc.; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

JumpCloud is hiring a senior SRE/Platform Engineer to scale reliable multi-region microservices and authentication infrastructure (AWS/GCP). You will own DR, SLO/SLI frameworks, and cost-optimized observability across teams.

This role involves on-call duties, blameless post-incident reviews, and advanced Terraform/IaC for multi-account environments. The candidate will lead architecture discussions, mentor engineers, and champion AI-assisted development workflows to improve automation and

Qualifications

• 8+ years in SRE, DevOps or platform engineering for mission-critical systems.
• Bachelor's degree in CS, SWE or equivalent discipline.
• Strong Python/Go programming and Kubernetes expertise.

Responsibilities

• Architect, scale, and improve reliability, availability, and performance of multi-region microservices and APIs.
• Lead DR planning, multi-region failover, and business continuity strategies.
• Define SLI/SLOs, error budgets, and observability standards.
• Drive end-to-end monitoring with Datadog and reduce MTTR.
• Oversee on-call, incident management, and post-incident reviews.
• Design and operate production Kubernetes (EKS) clusters with GitOps workflows.

Skills

Python

Go

Kubernetes

Terraform

AWS/GCP

Observability

Incident Mgmt

GitOps

Mentorship

Communication

Education

Bachelor's degree in Computer Science/Software Engineering

Tools

Argo CD

Kargo

Istio

NGINX

HAProxy

Datadog

PagerDuty

Vault

Job description

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

What You’ll Be Doing:

• Architect, scale, and continuously improve the reliability, availability, and performance of JumpCloud’s multi-region microservices, APIs, and authentication infrastructure (AWS/GCP).




• Architect, build, and maintain Disaster Recovery (DR) process, multi-region failover automation, and business continuity strategies to ensure rapid recovery against strict RTO and RPO objectives.




• Lead the design and enforcement of SLIs, SLOs, and Error Budget frameworks across multi-disciplinary engineering teams.




• Drive end-to-end observability strategy using Datadog, implementing actionable Golden Signals monitoring to drastically reduce MTTD/MTTR and eliminate alert fatigue.




• Lead on-call escalation, major incident management, and drive strict adherence to 99.99% availability SLAs.




• Facilitate blameless post-incident reviews, executing systemic root-cause remediations to prevent recurring failure modes.




• Architect, manage, and scale production Kubernetes (EKS) clusters, implementing advanced GitOps workflows (Argo CD, Kargo) and deployment patterns.




• Design and maintain modular, enterprise-grade Infrastructure-as-Code using Terraform across multi-account, multi-region cloud environments.




• Design, build, and maintain interactive FinOps and cost-optimization dashboards to provide engineering and leadership teams with actionable insights into multi-cloud spend, unit economics, and resource utilization.




• Eliminate complex operational toil by writing production-grade Python or Go tooling, platform automation, and custom integrations.




• Champion AI-assisted software development workflows (Cursor, Claude Code, GitHub Copilot) to accelerate automation, runbook creation, and incident triage across the team.




• Author operational runbooks, architecture decision records, and mentor mid-level/junior engineers to raise the overall technical bar.

We’re Looking For:

• 8+ years of professional software engineering experience in SRE, DevOps, or Platform Engineering operating 24/7 mission-critical, highly available distributed systems.




• Bachelor's degree in Computer Science, Software Engineering, or equivalent technical discipline.




• Strong Python/Go Capabilities: Advanced software engineering skill set for writing internal SRE platforms, tools, and API integrations.




• Deep Kubernetes Expertise: Hands-on experience with production EKS/GKE cluster lifecycles, ingress/egress, networking, RBAC, and GitOps tooling (Argo CD).




• Advanced IaC & AWS/GCP: Deep Terraform proficiency (module architecture, state management refactoring) across complex multi-account AWS environments (IAM, VPCs, Transit Gateway, ALB/NLB, Route53).




• FinOps & Cost Optimization Leadership:Demonstrated experience driving cloud cost-efficiency strategies, resource right-sizing, cost-allocation tagging, workload optimization, and building FinOps dashboards to embed financial accountability into engineering workflows.




• Disaster Recovery & High Availability: Proven background in designing and testing multi-region Disaster Recovery architectures, automating failover systems, and monitoring recovery health via DR dashboards.




• Observability & Reliability Architecture: Track record of defining SLI/SLOs, managing PagerDuty schedules, and optimizing production observability platforms.




• Experience designing and operating enterprise service meshes (Istio, Linkerd, or similar) and production ingress/proxy systems (HAProxy, NGINX, or similar).




• Technical Mentorship: Demonstrated ability to lead technical discussions, write architectural design docs/RFCs, and mentor engineering peers.




• Strong problem-solving, communication, and collaboration skills with a passion for solving complex distributed systems challenges at scale.




• A strong team player who helps us live by our core values: building connections, thinking big, and getting 1% better every day.

Preferred Qualifications:

• Basic understanding of chaos engineering principles or testing resilience in staging/production.




• Experience with secrets management architectures (Vault, AWS Secrets Manager, External Secrets Operator, Cert-Manager).




• Background in DevSecOps practices, service meshes (Istio), and automated vulnerability remediation within cloud infrastructure code.




• Background supporting identity services, IAM, enterprise directory platforms, or security-focused SaaS solutions.

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.