Senior Site Reliability Engineer I

Talkdesk; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Inclusive work culture

Opportunity for growth

Work on innovative solutions

Job summary

A leading tech company in Bengaluru is seeking an experienced engineer to enhance Developer Experience by building and maintaining scalable services. The role requires strong knowledge of CI/CD processes, Kubernetes, and a passion for clean coding practices. Ideal candidates have 5-8 years of relevant experience. Join us in fostering inclusivity and innovation.

Qualifications

• 5-8 years of experience required.
• Strong understanding of CI/CD processes and tools.
• Hands-on experience with Kubernetes and cloud solutions.
• Strong Linux/Unix and Kubernetes expertise.
• Ability to automate complex tasks in large distributed systems.
• Experience with JVM languages (Java/Kotlin/Scala).
• Proficiency with Terraform/Ansible for infrastructure as code.
• Experience with relational and non-relational databases (PostgreSQL/MySQL/MongoDB/Redis/Elasticsearch).
• Willingness to advocate for reliability and production readiness.

Responsibilities

• Design and maintain key parts of the internal platform.
• Automate deployment practices using CI/CD tools.
• Coach engineering team members.
• Identify and solve technical problems.
• Coach and up-skill other engineering team members.
• Solve challenging technical problems with measurable impact for other engineers.
• Automate infrastructure to minimize human intervention.
• Develop tooling, alerts, and response to reliability risks.
• Promote production readiness and operational excellence.
• Collaborate with product engineering teams to debug outages and improve reliability.
• Advocate for automated testing, CI/CD, feature toggles, and progressive rollouts.
• Plan for growth of Talkdesk’s infrastructure.

Skills

Design, implement and maintain CI/CD processes

Understand large-scale complex systems

Experience with Kubernetes

Experience with Infrastructure as code tools

Programming in Java, Kotlin, Scala or similar

Automating tasks with Ruby, Python, Bash

Ability to identify and automate manual tasks

Passion for clean, standards-compliant code

Go

Tools

GitHub Actions

Terraform

Ansible

CI/CD platforms

Terraform

Ansible

Jenkins

GitLab CI

Job description

Overview

We are looking for an engineer to focus on Developer Experience and who can help us design, build, and maintain high-performance, scalable, and reliable services. As Talkdesk provides a Contact Center service, we play a very critical role in our Customer’s business operations and therefore need to provide a highly available and fault tolerant service.

We believe in a DevOps philosophy where every engineering team at Talkdesk should be responsible for the software they build and deploy and SREs play a critical role in ensuring that the teams have the tools, practices, and expertise to make that happen in a blame free culture.

Our mission is to improve developers’ experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient. To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk’s engineering effort and helps us deliver better, faster and more reliable solutions for our customers.

Responsibilities

• Design, build, harden, and maintain key parts of our internal platform (from CI/CD to developer tools which aim to increase R&D productivity)
• Help migrate to industry leading CI/CD tools like GitHub Actions
• Help automate safe deployment practices using tools such as GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc.
• Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions
• Coach and up-skill other engineering team members
• Solve challenging technical problems and see an immediate impact of your work and value you created for other engineers
• Automate every aspect of our infrastructure to remove as much human intervention as possible
• Develop effective tooling, alerts, and response to identify and address reliability risks
• Drive and promote protocols on production readiness and operational excellence
• Partner with product engineering teams to debug production outages and carry out action items to improve reliability of those systems
• Advocate for automated testing, continuous integration and delivery, feature toggles and progressive rollouts
• Plan for growth of Talkdesk’s infrastructure

Skills and Qualifications

• 5-8 years of experience
• Understand large-scale complex systems from a reliability perspective
• Design, implement and maintain CI/CD processes and tools
• Passion for producing clean, standards-compliant, secure code
• Bringing a developer mindset and applying it to infrastructure
• Know your way around Linux/Unix systems
• Experience with Kubernetes
• Experience with Infrastructure as code tools like Terraform and Ansible
• Experience building software with a programming language such as Java, Kotlin, Scala or any other JVM-based languages
• Experience writing scripts for automating tasks with languages like Ruby, Python, Bash or similar
• Experience with at least one relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch)
• Ability to identify and automate time consuming manual tasks
• Ability to identify root causes of instability in a large-scale distributed system across stacks

Nice to have

• Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure
• Experience with CI/CD platforms (e.g., Jenkins, GitlabCI), Containers (Docker, Kubernetes), Artifact Management tools (Nexus, ECR)
• Experience with Go programming language

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.