Senior Site Reliability Engineer

Pitney Bowes; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Pitney Bowes in Pune is seeking a Senior Site Reliability Engineer to join our core SRE team. You will ensure availability of mission-critical applications and infrastructure, using monitoring and troubleshooting tools to investigate and resolve issues.

You will perform root cause analysis and drive corrective actions while collaborating with cross-functional teams to deliver reliable, scalable solutions. The role emphasizes ownership, proactive improvement, and on-call support across CI/CD

Qualifications

• Graduate or Post-Graduate in computer science or related field.
• 4-6 years SRE experience with product/application support and DevOps.
• Excellent written and verbal communication, time management, and presentation skills.
• Experience of SaaS based product/application support.
• Good experience in CI/CD tools like Git and Argo.
• Strong experience in Docker, Kubernetes, orchestration and microservices.
• Strong AWS and cloud technology experience.
• IaC experience (Ansible, Terraform, CloudFormation) is nice-to-have.
• Scripting skills (shell, Perl, Python, PowerShell).
• Experience with monitoring tools Prometheus, Grafana, Dynatrace, Splunk, SumoLogic, Nagios, PagerDuty, Opsgenie.
• Strong Linux and Windows OS knowledge.
• Experience with JIRA, Confluence, SharePoint.
• Agile Scrum methodology and cross-functional collaboration.

Responsibilities

• Run production environment with high availability via monitoring.
• Build software and systems to manage platform infrastructure and apps.
• Improve reliability, quality, and time-to-market of software solutions.
• Measure and optimize system performance and innovate ahead of needs.
• Provide CI/CD support across SDLC for large distributed apps.
• Communicate risks, issues, and changes to stakeholders.
• Define effective monitors with minimal alert noise.
• Develop monitoring strategies for User Personas and automation.
• Define Service Level Indicators and Objectives to meet SLAs.
• Lead incident management and disaster recovery planning.

Skills

SaaS support

Communication skills

Troubleshooting

Collaboration

Accountability

Agile Scrum

Education

Graduate/Post-Graduate in CS

Tools

Git

Argo

Docker

Kubernetes

AWS

Terraform

Ansible

CloudFormation

CI/CD tools

Jira

Confluence

Prometheus

Grafana

Dynatrace

Splunk

SumoLogic

Nagios

PagerDuty

Opsgenie

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

Join Pitney Bowes as a Senior Site Reliability Engineer

Years of experience: 4 – 6 years

Job Location – Pune

Impact

As a Senior Site Reliability Engineer, you will be part of our core SRE team that Supports and maintains mission critical enterprise applications. You will be involved in ensuring the availability of the Products and the infrastructure on which they are hosted. You will have access to various monitoring and troubleshooting tools that you would be using to do an investigation and resolve issues. You would also be responsible for doing a Root Cause Analysis and take necessary Corrective Actions to prevent reoccurrence of issues. Being a Senior SRE you will be a person who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

The Job

• Run the production environment with highest availability by effective monitoring and taking a holistic view of system health.

• Build software and systems to manage platform infrastructure and applications.

• Improve reliability, quality, and time-to-market of our suite of software solutions.

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.

• Provide primary support under Continuous Integration and Delivery (CI/CD) across SDLC phases for multiple large-distributed software applications and not limited to…

• Communicates effectively on risks, issues, and changes associated to the product with stakeholders and teams.

• Work with team to identify and implement what/how aspects of effective monitors. Ensuring that application monitoring is done in the best possible way and alerts, monitors with maximum noise reduction.

• Understanding and analysis of User Personas and find best ways to optimize and evolve automate monitoring.

• Specifying Service Level Indicators and Objectives to stay above the committed SLA.

• Responsible for identifying and creating key metrics such as QoS, Uptime, MTTR, MTBF while keeping an eye on performance. (Preparing and publishing for advisory and above)

• Strong experience on various AWS services as well as DevOps tools

• You will design and implement monitoring solutions using advanced tools like Sumologic, Dynatrace, Splunk, CloudWatch, Grafana, Prometheus, Nagios, PagerDuty, Opsgenie

• Organize and facilitate outage management activities including outage status communication, problem detection and resolution.

• Incident Management and Disaster Recovery

• Documenting “Tribal” Knowledge and create/maintain the KB

• Conducting Postmortem for Incidents and Root Cause Analysis

• Partner with development and QA teams to improve services through rigorous testing and release procedures.

• Participate in system design consulting, platform management, and capacity planning.

• Providing On-Call Support and Issue Resolution

• Demonstrate Ownership and accountability.

Qualifications & Skills required.

This is a critical service delivery role requiring experience with complex datacenter and cloud hosting environments. Pitney Bowes product hosting solutions leverage multiple technologies in complex data center and cloud environments that support multi-tiered high-availability applications. The role requires a talented self-directed and self-motivated individual with a strong work ethic and the following skills:

• Graduate or Post-Graduate (preferably in computer science or related course)

• 4-6 years relevant SRE experience with Product/Application Support and DevOps experience.

• Excellent written and verbal communication, time management, and presentation skills.

• Experience of SaaS based product/application support.

• Good Experience in CI/CD tools like GIT and ARGO

• Strong experience in Docker, Kubernetes, Orchestration and Microservices

• Strong experience with AWS services and cloud technologies

• Good exposure to Firewall concept and networking experience.

• Good to have infrastructure as code experience (Ansible, Terraform, CloudFormation)

• Experience in scripting languages (shell scripts, Perl, Python, PowerShell)

• Experience with Prometheus, Grafana, Dynatrace, Splunk, SumoLogic, Nagios, Pagerduty and Opsgenie

• Strong knowledge on Linux and Windows operating systems

• Strong analytical and application troubleshooting/debugging skills

• Experience with JIRA, Confluence, SharePoint

• Working experience Agile Scrum methodology

• Strong cross-functional collaboration skill is mandatory - with teams like Product Development, Product Management, Client Success, Field Services, IT and other operations groups including Sr. leadership team.

• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level

About Pitney Bowes

Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at https://www.pitneybowes.com/in.

We will:

• Provide the will: opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.