Senior Site Reliability Engineer

Mastercard; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Mastercard in Mumbai seeks a Senior Site Reliability Engineer to build, operate, and scale cloud-native platforms on AWS and Kubernetes (EKS). You will own reliability, performance, and automation across production systems.

The role emphasizes collaboration with product teams, on-call incident response, and driving observability via Splunk, Grafana, and Dynatrace. Expect hands-on Terraform, CI/CD automation, and strong Linux expertise in a fast-paced, growth-oriented environment in Mumbai.

Qualifications

• Bachelor's degree or equivalent experience.
• Hands-on AWS cloud infrastructure experience required.
• Strong Kubernetes (EKS) and Docker experience required.

Responsibilities

• Work across design through production operations lifecycle.
• Collaborate with product teams to run apps in cloud-native infra (AWS, EKS, Kubernetes, Docker).
• Support critical production systems in a fast-moving cloud program.
• Automate infrastructure, monitoring, and operational processes.
• Improve CI/CD pipelines and deployment automation.
• Monitor system health, availability, and performance.
• Participate in on-call rotation and incident response; lead RCAs.
• Drive reliability improvements through automation and observability.
• Partner with development, product, and global teams to boost resilience.
• Maintain runbooks and operational standards.

Skills

Problem-solving

Ownership mindset

Communication

Cloud-native engineering

Automation

Education

Bachelor's degree or equivalent experience

Tools

AWS

Kubernetes (EKS)

Docker

Linux

Terraform

GitLab/Jenkins

Splunk/Dynatrace/Grafana

Job description

Senior Site Reliability Engineer Senior Site Reliability Engineer (SRE)

Overview

The Open Banking SRE team is responsible for building, operating, and scaling highly available cloud-native platforms. This role is deeply focused on AWS-based infrastructure and Kubernetes platforms (EKS), supporting critical production systems in a fast-paced, high-growth environment. You will combine software engineering, infrastructure engineering, and operations to ensure reliability, performance, and scalability across services.

Role

• Engage across the full-service lifecycle from design through production operations
• Partner with product engineering teams to design, implement, and operate applications in cloud-native infrastructure (AWS, EKS, Kubernetes, Docker)
• Manage and support critical production systems in a fast-moving cloud program
• Automate infrastructure, monitoring, and operational processes
• Improve CI/CD pipelines and deployment automation
• Monitor system health, availability, and performance
• Participate in on-call rotation and incident response; lead root cause analysis
• Drive reliability improvements through automation and observability
• Partner with development, product, and global teams to improve system resilience
• Maintain system documentation, runbooks, and operational standards

Mission

Act as a key partner to our infrastructure and product teams by ensuring systems meet availability, performance, and reliability targets. Drive cloud-first, automation-driven SRE practices to reduce manual effort and improve customer experience.

All About You

• Strong problem-solving skills with a systems thinking approach
• Ownership mindset with ability to manage production systems end-to-end
• Strong communication and collaboration skills across teams
• Experience operating in fast-paced, cloud-based environments
• Passion for automation and eliminating manual work

Qualifications

• Bachelor s degree or equivalent experience
• Hands-on experience with AWS cloud infrastructure (required)
• Strong experience with Kubernetes (EKS) and Docker (required)
• Experience with Linux administration and troubleshooting
• Terraform or similar IaC tools
• CI/CD tools (GitLab, Jenkins)
• Programming/scripting (Python, Go, Shell, etc.)
• Monitoring/observability tools (Splunk, Dynatrace, Grafana)
• Understanding of networking fundamentals (TCP/IP, load balancing)