Senior Site Reliability Engineer

4sight; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

4sight in Hyderabad is seeking a senior RCA lead to own investigations across software, IT, and production processes. You will chair blameless reviews aligned with ITIL, mentor teams, and deliver clear reports and dashboards to leadership, translating complex findings into business impact.

The role emphasizes driving Continuous Service Improvement, reducing incident toil, and presenting actionable recommendations to executives while coordinating with stakeholders across functions.

Responsibilities

• Lead high-impact RCA investigations across software, infrastructure, and production SOPs.
• Chair blameless RCA reviews aligned with ITIL Problem Management.
• Serve as a customer-facing technical leader for RCA discussions and updates.
• Partner with cross-functional SME teams to drive progress and verify corrective actions.
• Analyze logs, telemetry, and incident data to identify root causes and patterns.
• Develop RCA reports, executive summaries, dashboards, and leadership presentations.
• Translate complex findings into business and customer impact, risks, and actions.
• Drive Continuous Service Improvement initiatives to reduce repeats and toil.
• Influence priorities by turning RCA findings into improvement work.
• Own follow-through on Problem Management actions with measurable outcomes.
• Mentor team members and elevate RCA quality and execution.
• Present investigation outcomes and risk trends to leadership.
• Provide occasional support outside standard hours during critical incidents.

Skills

RCA investigations

ITIL Problem Management

Customer-facing leadership

Cross-functional collaboration

Data analysis

Executive reporting

Continuous improvement

Automation tooling

Stakeholder communication

Mentoring

Problem ownership

Job description

Role & responsibilities:

• Lead high-impact RCA investigations for complex production incidents across software, infrastructure, industrial controls, and production SOP execution.
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management, ensuring fact-based analysis, clear ownership, and timely resolution of systemic issues.
• Serve as a customer-facing technical leader for RCA discussions, investigation updates, and formal deliverables within defined SLA timelines.
• Partner with cross-functional SME teams to drive investigation progress, validate findings, and ensure corrective actions are implemented and verified.
• Analyze logs, telemetry, system data, incident trends, and RCA datasets to identify root causes, recurring patterns, and improvement opportunities.
• Develop clear RCA reports, executive summaries, dashboards, and leadership presentations for internal and customer stakeholders.
• Translate complex technical findings into clear business impact, customer impact, risks, decisions, and recommended actions.
• Drive strategic Continuous Service Improvement initiatives that reduce repeat incidents, improve system stability, strengthen reporting, and reduce investigation toil through automation and tooling.
• Influence organizational priorities by converting RCA findings and trend analysis into actionable improvement work across software, infrastructure, industrial controls, and production processes.
• Own follow-through on Problem Management actions by tracking problem tickets, coordinating owners, and ensuring corrective actions are completed with measurable outcomes.
• Support team management as a senior individual contributor by mentoring team members, improving RCA quality standards, and elevating team execution.
• Act as a trusted advisor to leadership by presenting investigation outcomes, risk trends, and improvement recommendations in a clear and actionable manner.
• Provide occasional support outside standard business hours based on critical incident, customer, or workload demands.