Senior Site Reliability Engineer

PocketFM; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Pocket FM in Bengaluru, India seeks an experienced Site Reliability/Platform Engineer to enhance reliability and performance for global, Kubernetes-based services. You will drive SLI/SLO definitions, run scalable clusters, and implement robust CI/CD and GitOps practices.

You will build observability with Prometheus, Grafana, Loki and contribute to incident management, capacity planning, and cost optimization. Strong Python/Go and Terraform skills are required.

Qualifications

• 3+ years in site reliability or platform engineering roles.
• Experience with large-scale Kubernetes-based production systems.

Responsibilities

• Own reliability optimization across distributed, Kubernetes-based systems.
• Define SLIs, SLOs, and SLAs with Prometheus/Grafana metrics.
• Operate and scale production Kubernetes clusters (EKS/GKE).
• Lead CI/CD and GitOps using GitHub Actions, Jenkins, and Argo CD.
• Build observability stack with Prometheus, Grafana, and Loki.
• Lead incident response and post-incident reviews with RCA.

Skills

Kubernetes

Prometheus

Grafana

Loki

GitHub Actions

Jenkins

Argo CD

MySQL

AWS

GCP

Python

Go

Terraform

Linux

Networking

Cloud Security

Tools

Kubernetes

Prometheus

Grafana

Loki

GitHub Actions

Jenkins

Argo CD

MySQL

AWS

GCP

Python

Go

Terraform

Job description

The core responsibilities for the job includes the following:

Reliability and Engineering Excellence:

• Own and improve the reliability, availability, and performance of globally distributed, Kubernetes-based production systems.
• Define and continuously improve SLIs, SLOs, and SLAs using metrics derived from Prometheus and Grafana.
• Drive reliability best practices across the entire software development lifecycle.

Kubernetes and Platform Operations:

• Operate and scale production-grade Kubernetes clusters (EKS/GKE) running critical audio streaming and backend services.
• Troubleshoot complex production issues across pods, nodes, networking, storage, and the Kubernetes control plane.
• Implement autoscaling, rollout strategies, and resilience patterns for containerized workloads.

CI/CD and GitOps:

• Own and improve CI/CD pipelines using GitHub Actions and Jenkins to ensure safe, reliable, and repeatable deployments.
• Implement and operate GitOps workflows using Argo CD for Kubernetes application and configuration management.
• Enforce deployment best practices, including canary, blue-green, and rollback strategies.

Observability and Monitoring:

• Build and maintain a strong observability stack using Prometheus (metrics), Grafana (visualization), and Loki (logs).
• Design effective alerting strategies that reduce noise and improve signal quality.
• Use observability insights to drive performance tuning, capacity planning, and reliability improvements.

Incident Management and Operational Excellence:

• Lead and participate in incident response for platform, Kubernetes, and database-related issues.
• Perform post-incident reviews (PIRs) with clear root cause analysis and preventive actions.
• Improve on-call readiness, runbooks, and operational maturity for 24x7 global systems.

Databases and State Management:

• Support and improve reliability of MySQL in production, including monitoring, backups, failover, and performance tuning.
• Collaborate with backend teams on schema changes, query performance, and scaling strategies.

Infrastructure and Automation:

• Design and manage cloud infrastructure integrated with Kubernetes using Infrastructure-as-Code (Terraform).
• Automate operational tasks using Python and/or Go to reduce toil and improve system resilience.
• Drive cost and capacity optimization across cloud and Kubernetes environments.

Collaboration and Innovation:

• Work closely with backend, mobile, data, product, and QA teams to embed reliability principles early.
• Contribute to Pocket FM's engineering roadmap with a focus on scale, resilience, and operational efficiency.
• Apply modern SRE and cloud-native best practices pragmatically in production.

Requirements:

• 3+ years of experience in site reliability engineering or platform engineering roles.
• Proven experience operating large-scale, Kubernetes-based, consumer-facing systems.

Technical Expertise (Must-Have):

• Strong hands-on expertise with Kubernetes in production environments.
• Experience with Prometheus, Grafana, and Loki for monitoring, alerting, and logging.
• Strong experience with CI/CD systems such as GitHub Actions and Jenkins.
• Hands-on experience with GitOps workflows using Argo CD.
• Solid experience managing and supporting MySQL in production.
• Strong experience with AWS and/or GCP.
• Proficiency in Python and/or Go.
• Strong Infrastructure-as-Code experience using Terraform.
• Solid understanding of Linux, networking, and cloud security fundamentals.

Preferred Qualifications:

• Kubernetes certifications (CKA / CKAD / CKS).
• Cloud certifications (AWS / GCP).
• Experience supporting platforms with millions of users across multiple regions.
• Familiarity with structured incident management practices.