Senior Site Reliability Engineer

Omnissa India Private Limited; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Omnissa India Private Limited in Bengaluru is seeking a SaaS Ops Engineer with a DevOps mindset to join the global SaaS Operations team. You will ensure high availability, support production services, and collaborate across R&D, SRE, and Cloud Services.

The role requires hands-on experience with Unix/Linux/Windows, scripting (Python/PowerShell/Bash), Ansible, Jenkins, and cloud tooling (AWS, Docker, Elasticsearch). You will own deployment automation and participate in on-call rotations.

Qualifications

• 7+ years in Development, Operations, SRE, or Cloud Engineering.
• 7+ years of Unix/Linux/Windows experience.
• Proficient in Python, PowerShell or Bash scripting.
• Proficient with Ansible or similar CM tools.
• Experience with Jenkins or similar build tools.
• Experience with monitoring and logging (Elasticsearch, etc.).
• Strong written and verbal communication.

Responsibilities

• Deploy and maintain production environments with high availability.
• Troubleshoot & analyze performance of internal services and cloud environments.
• Support on-call rotations 24x7 for incident escalations.
• Ensure services meet SLA, stability, and performance criteria.
• Monitor server usage, capacity, and liaise with users/vendors.
• Build robust automation to reduce operational effort and improve uptime.
• Collaborate with global R&D, SRE, and Cloud Services teams on deployment methods.

Skills

Unix/Linux/Windows

Scripting: Python

Scripting: Bash

Ansible

Jenkins

Monitoring/Logging

Web app SLA

Communication skills

Tools

Terraform

Packer

Docker

AWS

VMware on AWS

StackStorm

Elasticsearch

Job description

Job Description

Who are we? Omnissa Workspace ONE UEM platform allows companies to make it easy for employees to work anywhere, any time, on any device, without compromising security. But making things easy for our customers is extremely challenging for us, so we are looking for unique thinkers of varying backgrounds that want to take on complex, highly technical, customer-impacting challenges. We, the UEM team, have a large customer base that spans across industry verticals including a majority of the Fortune 500 companies. That means that the work you do here has a broad, measurable impact on the businesses and communities that these customers represent. We also want to help you have a positive impact on the community and the environment, whether through the Power of Differences (PODs) groups, various environmental improvement initiatives, matching donations to qualified non-profits, or time off for volunteering. And we want to have fun along the way, both while you are making a difference for our customers and your community.

Team Responsibilities

The SaaS Operations Team (SaaS Ops) drives the Workspace ONE UEM SaaS platform deployments, configuration, and support across global datacenters. We are often involved in the leading-edge use cases of SaaS transformation for our customers and work towards automated solutions for managing the infrastructure layer and the application layer that comprise our SaaS platform.

Role Responsibilities

We need someone with operations team background and a DevOps mindset in solving complex problems, who maintains a high degree of ownership. The core team is currently made up of engineers across the US, UK, and India. As a SaaS Ops Engineer, you will work with other global departments to provide an overall 99.99% availability of enterprise and production services through day‑to‑day operations, support, maintenance and upkeep of the core application services and associated services like SQL Services. We use a wide range of cloud platforms and technologies such as Ansible, Terraform, Packer, AWS, VMware on AWS, Docker, Elasticsearch, StackStorm, etc.

• Deploy and maintain production environments that requires high availability
• Perform proactive troubleshooting & performance analysis of internal services and cloud environments
• Drive the product towards higher availability and reliability & assist with on‑call support on a rotating schedule for incident escalations (24x7)
• Ensure our services meet stability, performance and availability requirements.
• Monitor usage, capacity, and performance of servers; liaise with users and/or vendors to address problems and changes in requirements.
• Build robust, self‑healing features and automation that reduce operational effort and improve service up‑time.
• Ability to work with global R&D, SRE and Cloud Services Teams to help design and develop deployment automation procedures for new cloud service offerings
• Working under pressure in production environments running production customer workloads and services
• Self‑starter mindset with a strong drive to learn and own engineering initiatives to promote a culture of continuous improvement, and engineering excellence.

Required Skills

• 7+ years of experience in a Development, Operations, Site Reliability, Systems or comparable Cloud Engineering position.
• 7+ years of experience with Unix/Linux/WindowsOperating system
• Experience in one of the following Scripting languages:Python, PowerShell, Bash, Shell Script.
• Proficiency with Ansible or a knowledge of similar configuration management tools like Chef, Puppet etc.
• Experience with Jenkins or similar build automation tool.
• Experience with monitoring and logging services (e.g. Elasticsearch, Wavefront, Uptime, or similar)
• Experience with Configuring and troubleshooting Web applications to ensure SLA compliance
• Excellent written andverbal communicationskills

Preferred Skills

• Experience with Database Administration Activities and troubleshooting especially with Microsoft SQL Server
• Experience with cloud-based infrastructure and services such as vSphere products, AWS and network software like BIG‑IP, DYN, Route53 etc.

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End‑User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work.

All is made possible with the Omnissa™ Platform, the first AI‑driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry‑leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.

Recognized as 2025 Digital Workplace Company of the Year 2025 InfoWorld Awards Finalist – App Volumes RemoteTech Breakthrough Award Winner – Digital Workplace Company of the Year CRN Product of the Year Finalist – Omnissa Horizon (DaaS)

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success.

We hire based on merit and with equal opportunity for all.