Senior Sales Engineer

Zendesk, Inc.; Karnataka; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Zendesk, Inc. is seeking a Senior Sales Engineer to sit at the intersection of enterprise software strategy, hands-on architecture, and advanced AI automation.

This role is for technical builders who understand how autonomous agents, security, analytics, and deep integrations transform enterprise work. You will own the technical strategy for global customer engagements, serving as a strategic advisor to C-suite and engineering leadership.

Qualifications

• Bachelor's degree in a related highly quantitative technical discipline is required.
• 6+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments.
• Deep expertise with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures.
• Strong foundational knowledge of AI technologies, including LLMs, prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment.
• Solid understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern ITSM systems.
• Ability and willingness to travel between 30% and 50% annually to lead on-site sessions and regional briefings.

Responsibilities

• Architect Agentic AI & Integration Workflows: design, build, and operationalize advanced, agentic AI-driven customer workflows using LLMs and modern automation frameworks.
• Lead Technical Architecture Discovery: perform rigorous technical discovery and AI readiness assessments; translate requirements into scalable pilots and POCs.
• Build Scalable Accelerators: create production-ready accelerators, middleware templates, and API components for regional teams and SIs.
• Own the Technical Sales Lifecycle: be the technical authority from qualification to execution; architect secure, scalable topologies using Zendesk APIs and cloud platforms.
• Bridge Product & Field Strategy: provide field feedback to Product and Engineering to influence the roadmap of Zendesk's AI and platform ecosystem.

Skills

Technical presales

Enterprise SaaS

System architecture

AI/ML fundamentals

REST/SOAP APIs

Cloud platforms (AWS/Azure/GCP)

Education

Bachelor's degree in quantitative technical discipline

Master's degree

Job description

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.

We are seeking a Senior Sales Engineer to sit at the intersection of enterprise software strategy, hands‑on systems architecture, and advanced AI automation. This is not a traditional generalist presales role. This is a role built for highly technical builders who are deeply curious about how autonomous agents, security, analytics, and deep integrations fundamentally transform how enterprise work gets done. You will own the technical strategy for our global customer engagements, acting as a strategic advisor to both the C‑suite and engineering leadership.

Why This Role? Why Now?

Drive the AI Revolution: Step into an elite presales environment where you will directly architect the deployment of modern Agentic AI workflows and Large Language Models (LLMs) for top global enterprises.

Strategic Scope: Evolve your career by expanding your enterprise influence by presenting technical value narratives directly to economic buyers and C‑level stakeholders.

Innovative Culture: Work within an ecosystem designed to optimize human potential through advanced digital tools, where continuous learning, curiosity, and experimentation are hardwired into our daily performance.

Who We're Looking For

We are looking for a highly technical Individual Contributor who operates with considerable judgment and initiative. You understand the complex operational and financial implications of architecture choices and can confidently design customized enterprise‑grade solutions. You have a passion for clean system configurations, combined with a sharp commercial mindset that links technical capabilities directly to business metrics, ROI, and organizational transformation.

What You'll Be Doing

• Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI‑driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.
• Lead Technical Architecture Discovery: Conduct rigorous, deep‑dive technical discovery and AI readiness assessments. Translate complex system requirements into scalable pilots and proofs‑of‑concept (POCs) and enterprise‑grade pilots that demonstrate clear business value.
• Build Scalable Accelerators: Proactively develop production‑ready, reusable technical accelerators, middleware templates, and open‑source‑aligned API components that allow regional teams and Systems Integrators (SIs) to deploy Zendesk solutions at scale.
• Own the Technical Sales Lifecycle: Serve as the absolute technical authority from qualification through execution. Architect secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).
• Bridge Product & Field Strategy: Partner directly with Product Management and Engineering to provide real‑world, technical feedback from the field, identifying product gaps and shaping the future roadmap of Zendesk's core AI and platform ecosystem.

What You Bring to the Role (Basic Qualifications)

Education: Bachelor's degree in a related highly quantitative technical discipline is required.

Experience: 6+ years of hands‑on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments.

Technical Fluency: Deep expertise with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures.

AI/ML Expertise: Strong foundational knowledge of AI technologies, including Large Language Models (LLMs), prompt engineering, retrieval‑augmented generation (RAG), and autonomous agent deployment.

Domain Knowledge: Solid understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern IT Service Management (ITSM) systems.

Travel Commitment: Ability and willingness to travel between 30% and 50% annually to lead critical, high‑touch on‑site customer architecture sessions and strategic regional briefings.

Preferred Qualifications

A Master's degree or professional technical cloud/AI certifications.

Active engagement in the technical or developer community (e.g., open‑source contributions, technical blogging, or community mentorship).

Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.

Experience flattening complex technical narratives into high‑impact presentations tailored for executive, economic buyers and C‑level stakeholders.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra.