Senior Relationship Manager - MFI North

Bajaj Finserv Limited; Lakhani Town; On-site; INR 180,000 - 280,000; Full time

Job summary

Bajaj Finserv Limited is hiring for a field-based role focused on village surveys, customer acquisition, and microfinance operations in designated locations. You will source new customers, form JLG groups, and promote financial literacy among borrowers.

Responsibilities include data collection in LOS, coordinating with branch teams for disbursements, planning center meetings, ensuring collections, and maintaining strong borrower relationships with adherence to SOPs.

Qualifications

• Conduct village surveys and prospecting to source new customers.
• Explain product offerings and promote financial literacy to borrowers.
• Maintain healthy customer relationships and ensure compliant operations.

Responsibilities

• Conduct village surveys, prospect new customers and form JLG groups.
• Coordinate with Branch Manager and Credit Ops for approvals and disbursements.
• Plan and conduct center meetings, ensure borrower participation and address queries.

Skills

Communication skills

Customer relationship mgmt

Field outreach

Sourcing

Data entry

Tools

LOS (Loan Origination System)

Job description

Job Summary

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of [redacted] customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio