Senior Quality Analyst – Health Coaching

Ketto Online Ventures Pvt Ltd; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

MetaGO Health is seeking a Senior Quality Analyst - Health Coaching to drive quality standards across the Health Coaching program. You will own the quality framework, lead complex audits, and partner with Clinical, Training, Operations and Health Coaching teams to ensure high-quality coaching.

The role requires a formal nutrition or dietetics background and 4+ years in clinical nutrition or related fields. You will mentor analysts and present findings to leadership, contributing to continuous

Qualifications

• Bachelor’s or master’s degree in Clinical Nutrition, Dietetics, Food and Nutrition or an equivalent nutrition discipline; a master’s degree is preferred.
• 4+ years of experience in clinical nutrition, medical weight management, health coaching or chronic‑disease programmes.
• Experience in quality assurance, clinical audits, case reviews or coaching‑team supervision.
• Strong knowledge of obesity, diabetes, metabolic health, behaviour change and GLP‑1‑supported care.

Responsibilities

• Own and continuously improve the Health Coach quality scorecard.
• Lead audits for complex, escalated, high‑risk or disputed cases.
• Run calibration sessions to ensure consistent interpretation of standards.
• Perform root‑cause analysis for recurring quality issues and craft corrective actions.
• Mentor Quality Analysts and support onboarding and certification.
• Collaborate with Clinical, Training, Operations and Health Coaching teams to improve workflows and tools.
• Monitor quality metrics and report trends to leadership.

Skills

Quality assurance

Clinical audits

Team supervision

Stakeholder management

Root-cause analysis

Mentoring

Education

Bachelor’s in Clinical Nutrition

Master’s in Nutrition

Job description

Senior Quality Analyst - Health Coaching

4 Years

Full-Time

Senior Quality Analyst - Health Coaching

Company: MetaGO Health

Function: Training & Quality - Health & Wellness

Employment Type: Full-time

Recommended Experience: 4-6 years

About the Role

The Senior Quality Analyst owns more than individual audits. This role helps define what excellent Health Coaching looks like across MetaGO—and ensures the entire coaching team delivers it consistently.

You will lead quality frameworks, complex audits, calibration, root-cause analysis and improvement plans while supporting Quality Analysts and partnering with Clinical, Training, Operations and Health Coaching teams.

A formal nutrition or dietetics background is mandatory.

What You’ll Own

Quality Framework

• Build and continuously improve the Health Coach quality scorecard.
• Define critical, major and minor quality failures.
• Establish audit-sampling plans across coaches, member segments, programme stages and risk categories.
• Ensure the scorecard evaluates clinical accuracy, coaching effectiveness, member experience, documentation and safety.
• Update quality standards as MetaGO’s protocols, services and member journey evolve.

Audits and Calibration

• Conduct audits for complex, escalated, high-risk or disputed cases.
• Review potential clinical misinformation, missed red flags and professional-scope violations.
• Lead regular calibration sessions so all Quality Analysts interpret standards consistently.
• Review Quality Analyst decisions and resolve scoring disagreements.
• Ensure audits remain developmental and evidence-based rather than becoming box-ticking exercises.

Performance Improvement

• Conduct root-cause analysis for recurring quality failures, escalations, complaints and member drop-offs.
• Create corrective action plans in partnership with Health Coaching managers and Trainers.
• Track whether feedback and corrective actions result in sustained improvement.
• Identify whether issues originate from individual performance, unclear SOPs, training gaps, tools or process design.
• Recommend changes to scripts, workflows, coaching protocols and documentation standards.

Team and Stakeholder Management

• Mentor and guide Quality Analysts.
• Support onboarding and quality certification for new Quality Analysts.
• Present quality trends, risks and recommendations to leadership.
• Partner with the Clinical team when standards require medical interpretation or approval.
• Work with Trainers to convert quality trends into targeted learning interventions.
• Collaborate with Operations and Product teams to improve workflows and coaching tools.
• Support Health Coach managers with evidence-based performance insights.

Reporting and Governance

Monitor and report:

• Overall and parameter‑level quality scores
• Critical‑error and missed‑escalation rates
• Documentation compliance
• Repeat‑error trends
• Coach‑wise and team‑wise performance
• Corrective‑action completion
• Calibration variance
• Member complaints and experience trends
• Quality improvement after training
• Process and SOP gaps

Mandatory Qualifications

• Bachelor’s or master’s degree in Clinical Nutrition, Dietetics, Food and Nutrition or an equivalent nutrition discipline; a master’s degree is preferred.
• Applications without a formal nutrition or dietetics qualification will not be considered.
• 4+ years of experience in clinical nutrition, medical weight management, health coaching or chronic‑disease programmes.
• Experience in quality assurance, clinical audits, case reviews or coaching‑team supervision.
• Strong knowledge of obesity, diabetes, metabolic health, behaviour change and GLP‑1‑supported care.
• Strong understanding of professional boundaries and medical‑escalation requirements.
• Experience designing scorecards, analysing trends and presenting quality insights.
• Ability to deliver difficult feedback fairly and constructively.
• Strong problem‑solving, reporting and stakeholder‑management skills.
• Previous experience mentoring Quality Analysts or Health Coaches is preferred.

What Success Looks Like

• Quality standards are clear, clinically responsible and consistently applied.
• Critical risks and missed escalations are detected early.
• Audit decisions remain consistent across the quality team.
• Training interventions produce visible improvement in quality scores.
• Leadership receives clear insights—not only audit numbers.
• Members experience dependable coaching quality across the programme.