Senior QA Platform Engineer (DevOps)

Avaya India; Pune District; Hybrid; INR 1,000,000 - 1,800,000; Full time

Job summary

Avaya India is seeking a QA Automation Engineer (DevOps) to drive quality engineering for Unified Communications and Contact Center platforms. You will own automation strategy, release quality evidence, and validate cloud-native deployments, APIs, and platform integrations in large-scale enterprise environments.

The role emphasizes CI/CD integrations, Kubernetes validation, observability, and diagnostics across DevOps, Platform, Cloud, and Product teams to improve delivery resilience and runtime

Qualifications

• Design and maintain automated validation frameworks for DevOps delivery.
• Validate Kubernetes-backed deployments and runtime health.
• Integrate validation suites into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps).
• Validate end-to-end service integrations across workflows and APIs.
• Analyze failures from logs and deployments to identify defects.
• Own automation coverage strategy and exit criteria.
• Reduce test instability and improve reliability.
• Validate REST APIs and service contracts.
• Document environment dependencies and release readiness metrics.
• Collaborate with Platform, DevOps, Cloud, and Product teams.

Responsibilities

• Design, develop, and maintain automated validation frameworks for DevOps delivery.
• Validate Kubernetes deployments and runtime observability.
• Integrate automated validation into CI/CD pipelines.
• Validate end-to-end service integrations across UC/CC workflows.
• Analyze failures across logs and deployment data to identify defects.
• Document validation evidence and release readiness metrics.

Skills

Kubernetes

GitOps

OAuth/OIDC

Scripting (PowerShell/Bash)

UC/VoIP testing

Distributed systems

Tools

Terraform

Ansible

Argo CD

Job description

Job Description QA Platform Engineer (DevOps)

Unified Communications & Contact Center Platforms

Role Summary

We are seeking highly skilled QA Automation Engineers (DevOps) to drive quality engineering for Unified

Communications (UC) and Contact Center platforms. This role focuses on validating delivery and runtime

behavior for DevOps-led changes across CI/CD, deployments, shared environments, platform integrations,

and service reliability. Engineers will own automation strategy, release quality evidence, deployment

validation, and runtime assurance in partnership with Platform, DevOps, Cloud, and Product Engineering

teams.

The ideal candidate brings strong automation engineering expertise, critical system-thinking, and hands-on

experience validating cloud-native deployments, APIs, platform integrations, and operational readiness in

large-scale enterprise communication ecosystems.

Key Responsibilities

• Design, develop, and maintain automated validation frameworks for DevOps delivery flows, including build validation, artifact verification, deployment validation, smoke/health testing, rollback testing, and release readiness.
• Validate Kubernetes-backed deployments for Unified Communications and Contact Center workloads, including rollout status, readiness/liveness behavior, ingress, service exposure, pod health, and runtime observability.
• Integrate automated validation suites into CI/CD pipelines such as GitHub Actions, Jenkins, and Azure DevOps to enable continuous quality gates.
• Validate end-to-end service integrations across communication workflows, APIs, platform services, identity systems, and dependent microservices.
• Analyze and triage failures across pipeline logs, deployment metadata, Kubernetes events, and runtime logs to identify defects affecting delivery stability and cross-team integration.
• Own automation coverage strategy, quality gates, test cataloging, and exit criteria for DevOps-led platform changes.
• Reduce test instability by identifying flaky automation patterns and improving reliability, diagnostics, and repeatability.
• Validate REST APIs, JSON/YAML payloads, service contracts, and integration points for UC and Contact Center capabilities.
• Document environment dependencies, limitations, validation evidence, release readiness metrics, and defect impact assessments.
• Collaborate with Platform Engineering, DevOps, SRE, Cloud, and Product teams to improve delivery quality, deployment confidence, and operational resilience.

Preferred Skills

• Exposure to managed Kubernetes platforms such as AKS and GKE.
• Experience validating GitOps workflows (Argo CD) and Infrastructure as Code (Terraform/Ansible) from a QA or validation perspective.
• Knowledge of OAuth2/OIDC authentication and Keycloak integration testing.
• Scripting proficiency in PowerShell and/or Bash for validation, diagnostics, and automation.
• Experience testing Unified Communications, Contact Center, VoIP, SIP, media services, routing, call flows, integrations, or enterprise communication systems.
• Understanding of distributed systems, observability, deployment resiliency, and production-quality validation.

Key Competencies

• Strong critical thinking and system-level troubleshooting skills
• Automation-first quality mindset
• High ownership and accountability for release quality
• Cross-functional collaboration across DevOps, Platform, Cloud, and Engineering teams
• Strong analytical and debugging capabilities in complex distributed system

Why Join Us

This role offers an opportunity to work on enterprise-grade Unified Communications and Contact Center platforms, driving quality across cloud-native deployments, DevOps automation, CI/CD, and large-scale service integrations while shaping delivery excellence and platform reliability.