Senior Program Manager, IPV Process OPS

Amazon; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Amazon seeks a Program Manager to join the Global Process Owner team for In person Verification (IPV) across Seller/Amazon locations. You will drive risk reduction programs and collaborate with cross-functional teams to enhance seller experience and compliance.

This role sits within VRMO, focused on safety, trust, and customer-centric operations. Ideal candidates bring 7+ years of program management, experience with large-scale multi-organizational initiatives, and strong analytics.

Qualifications

• Bachelor's degree is required.
• 7+ years of program or project management experience.
• Experience defining program requirements and using data/metrics to drive improvements.
• 3+ years cross-functional with tech and non-tech teams.

Responsibilities

• Identify, execute and deliver programs to reduce bad actors globally.
• Support GenAI initiatives to improve seller experience.
• Partner with cross-functional teams, stakeholders, and Finance for collaboration opportunities.
• Governance of programs including process, tools, audit and inspection mechanisms.
• Design and execute Change Management for new program launches.

Skills

Project management

Cross-functional collaboration

Data analysis

Six Sigma Black Belt

GenAI knowledge

Communication

Leadership under deadlines

Influencing stakeholders

Team motivation

Metrics-driven

Operational excellence

Education

Bachelor's degree

MBA or Masters in related field

PMP Certification

Certified Six Sigma Black Belt

Job description

Description

We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Description

We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Key job responsibilities

• Identification, execution & delivery of programs & projects targeted at reducing bad actors world wide
• Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience.
• Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction.
• Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms.
• Effective design, implementation, execution of the Change Management related to new program launches

Basic Qualifications

• Bachelor's degree
• Prior risk experience is an added advantage
• Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
• Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
• Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
• Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
• Good oral, written and interpersonal communication skills
• Demonstrated ability to work well in a team environment and work under tight deadlines
• Influencing skills and negotiation skills
• Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
• Ability to motivate and focus people resources where there is no direct reporting relationship
• 7+ years experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
• Influencing skills and negotiation skills
• Ability to motivate and focus people resources where there is no direct reporting relationship
• MBA or Masters degree in related field
• Certified Project Management Professional (PMP)
• Certified Six Sigma Black Belt
• Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon
• In depth understanding of GenAI and any other AI related improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ACDI - Karnataka - A66

Job ID: A10539066